Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

I can concentrate on providing the most helpful, constructive comments to help my team achieve by using Chorus to break down the numerous calls that my team makes into manageable chunks. I like looking over the transcripts to find specific words or phrases in meetings.

What is your favorite aspect of this product?

It is beneficial to have the ability to examine calls in the past to edit my post-call notes. It is also useful for figuring out the technical needs for particular circumstances or learning why a consumer likes or dislikes your product. I adore the ability to create Snippets, which let you concentrate on a certain section of the call and let people view what you need without them having to skip through the unneeded portions.

What do you dislike most about this product?

There is a rush to either get Chorus to join my zoom call because it doesn’t always join automatically or to take manual notes. Since transcription is not perfect and frequently assigns the wrong speaker to what is being said, I read everything as a wall of text and ignored the speaker.

What recommendations would you give to someone considering this product?

Chorus.ai has completely changed the game! Being a customer success manager has allowed me to focus on client interactions without pausing to take notes. My feedback capturing has greatly improved as a result! I can write brief client reviews and send them right to the product. The transcripts have been really helpful when I need to quickly review what the consumer said, inquired about, etc. I can’t image having to stop using Chorus.ai at this point and switch back to taking notes the old-fashioned way.

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is part of the Zoominfo family, so its great to just have to manage contracts with a single vendor. Their integration with Zoominfo and Salesforce is awesome. We can easily see recordings related to Salesforce Accounts either with SFDC or Zoominfo. The UI is just slick.

What is your favorite aspect of this product?

It's simple to use and intuitive. Its setup such that if an internal user has a meeting scheduled with an external user, Chorus will auto-join that meeting, record the call, and relate that recording to the Salesforce Account. If you login to Chorus, the platform UI is slick and easy to navigate. Very easy to use as an individual contributor, or a manager giving coaching queues.

What do you dislike most about this product?

Sometimes Chorus doesn't auto-join a meeting. The reason why is usually justified (i.e. last minute changes to the meeting invite, therefore Chorus didn't have enough time to sync). You can always force Chorus to join by copy/pasting the meeting URL into a special Chorus page.

What recommendations would you give to someone considering this product?

Try before you buy, its a great tool, overall very happy with it.

What differentiates Chorus by ZoomInfo from other similar products?

Its way of analysis and deep inside info about the calls is amazing. It is a game changer in its field. Being a customer manager, I can focus on the debate with the clients without having a gap for nothing. It has polished my feedback noting much better now.

What is your favorite aspect of this product?

It is a great teaching tool, especially for new appointments in my company. It supports them to review how to conduct calls to the clients before putting them in front of the clients directly. It makes them able to observe the potential roadblocks that may bring confusion for them during a client’s calls. It trains them to understand how to handle these hurdles during calls.

What do you dislike most about this product?

I have not noticed anything as a dislike in Chorus.ai I didn’t practice anything like this tool in the past and glad to say it is serving me the best. Its ability to track and save recordings is so helpful which even serve me in the future. The Customers Outcomes Practice improvement has risen steeply as consequence.

What recommendations would you give to someone considering this product?

It is well-suited for sales marketing and outside dialogues with customers and prospects. It is also very helpful in noticing body language and verbal. It analyzes customer feedback also when a dealer is going to offer a product and needs to make the opinions clear about it.