Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

We decided on Chorus because of it's integrations with Salesforce and Zoominfo. It's great when all your tools are integrated together. The UI is clean, and the flexibility of the settings are also pretty great. Excellent training tool.

What is your favorite aspect of this product?

As an admin, I loved that it was extremely easy to integrate with Salesforce. I don't even think we had to do anything to integrate with Zoominfo because they're the same company now. There also aren't many End User issues that arise, which is a huge plus because this means it's a less than 1 headcount tool to manage.

What do you dislike most about this product?

It is difficult to adopt for end users. They do enjoy when the Chorus user joins their Zoom meetings, records the call, and logs those meetings in Salesforce. However, when it comes to the deep analytics available to them, that is a difficult thing to adopt. Users need to take the time out of their day to view the analytics and use it as a training material. If you want the most adoption of Chorus, you will need someone to own that tool and do frequent trainings for End Users and their Managers.

What recommendations would you give to someone considering this product?

Try before you buy. Make sure it fits your organization's needs. Ask to pilot it first.

What differentiates Chorus by ZoomInfo from other similar products?

I'm not sure if there is anything that uniquely distinguishes Chorus from other products. While I was not part of the team that made the final decision for which call review software to choose, I did help do some research on Chorus and Gong - to me Gong felt like a more compelling option, but Chorus has worked fine as well.

What is your favorite aspect of this product?

I like how it auto-transcribes meetings so that if I want to skip ahead to parts of the conversations or skim, I can easily just look at the script. It saves me from having to play through the entire call. Also the talk ratio between reps and prospects/customers is very useful for coaching purposes - gives insight as to where to cut in terms of our script.

What do you dislike most about this product?

Some of the features feel a bit clunky - if there was a more intuitive way to build a "playlist" of the best snippets from reps, it could be really powerful for training purposes. Sometimes, next steps feel weak - so the caller insights don't necessarily line up with what our goals as a business is or our own training policies.

What recommendations would you give to someone considering this product?

It's a solid step forward if you don't currently have anything that listens to calls. It's pretty easy to use and can give you more in-depth insight rather than just listening to calls on your own and having to manually transcribe conversation details (which I have done before and definitely wouldn't recommend).

What differentiates Chorus by ZoomInfo from other similar products?

The best customer services management platform that easily provide multiple solution from easy reports building, call easy recording capability and also amazing workflow management solution.

What is your favorite aspect of this product?

The dashboard arrangement is the best and easy to understand how the functions performs and the quality of the services is excellent.

What do you dislike most about this product?

Nothing for me to complain about the capabilities and easy features offered by this software. Technical team is also the best and very active team.

What recommendations would you give to someone considering this product?

Easy system that can easily manage various customers call and also record any required conversation easily and production of data analytics is effective.