Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai works great for recording and archiving meetings, so you can use it for everything from discovery calls to technical scoping calls and beyond. Chorus.ai is not a good fit for businesses or consumers that place a high value on privacy and discretion, although they do have the option to decline call recording before the session begins, which is convenient.

What is your favorite aspect of this product?

For our sales staff, this technology has been a real game-changer. Because we have the conversation or meeting recorded, we can quickly get to the most pertinent sections and get back to work. Higher-level patterns are also visible. Training new employees is facilitated more effectively as well. They record successful deals at the closure so they may evaluate them later and demonstrate routine procedure.

What do you dislike most about this product?

Certain inaccuracies in speaker identification and transcription are to be expected with any transcription tool; even so, I can usually make out who was speaking by listening to the original tape. For the sake of completeness in the analytics, it would be nice if the system could more precisely tag call elements like "engaging questions" and "risks," although this is a small quibble.

What recommendations would you give to someone considering this product?

I think it's a fantastic tool for learning how the body responds to different statements. The ability to view call metrics and identify problem areas was quite helpful. Nevertheless, I encountered issues with the transcribing skills, as words were frequently mixed up and the software failed to accurately recognize my voice.

What differentiates Chorus by ZoomInfo from other similar products?

It is helpful to see my filler words while demonstrating. It actively encourages me to keep in mind when speaking to a prospect the words I use that can foster skepticism. In addition, I want to listen to what I said to determine if there are any alternative approaches to taking a prospect's questions. I want to learn more from other students.

What is your favorite aspect of this product?

The statistics are excellent since they give you a simple method to monitor what your reps are and aren't doing. I enjoy that I can analyze all of my prior sales calls to improve as a salesperson. Agents on the team have also commented on how beneficial it is to see those fast data so they can instantly evaluate their monologues, filler words, and the average amount of questions asked. I may analyze my performance with my management, and we can develop fresh ideas to improve.

What do you dislike most about this product?

Sometimes, especially during the live portion of the call, the prospects prefer to avoid noticing that the call is being recorded. They frequently inquire what "live" means, and I have to clarify that no one is watching us. I would like to see the recordings right in SalesForce. I would also like to inform my consumers about the meeting via a custom-branded page for my organization.

What recommendations would you give to someone considering this product?

Chorus makes it far simpler for me to evaluate my calls and identify areas for improvement than any other tool I've used in the past. Additionally, knowing that I can review and take notes after our talk with a prospect makes it simpler to review calls with them and helps me listen to them more intently.

What differentiates Chorus by ZoomInfo from other similar products?

I adore having access to my old recordings at any time. When I email my clients as a follow-up, this is certainly a lifesaver. It's helpful to quickly read the transcript and listen to anything I missed because I only sometimes take good notes on calls. Additionally, clients enjoy getting these recordings to share with other team members.

What is your favorite aspect of this product?

The ability to coach others using this platform has also been helpful because it enables the user to review and pay attention to their interaction carefully. Reviewing prospect responses, particularly when they have become more detailed, has an additional advantage since it allows me to address issues with the deal and the prospects' needs that I might have overlooked in a one-off encounter.

What do you dislike most about this product?

Although no program is flawless, I occasionally encounter issues I wish might be resolved. Finding specific chorus cries using the search box has sometimes been challenging. However, since I first started, the UI has improved. Since it doesn't correctly load up on a mobile device, mobile-based use is very challenging to get right, but it is still possible.

What recommendations would you give to someone considering this product?

It includes the most crucial functions, such as call recording and analysis, which will help the team as a whole work better. Additionally, it enables you to add comments to each chat and receive updates on the program's analysis and recommendations based on the metrics it has gathered. Thanks to its mobile application, I can communicate with my clients and train even when I'm not in the office.