What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 85%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 83%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
Paul J.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2023
Invaluable Asset for Intelligence Software
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Its way of analysis and deep inside info about the calls is amazing. It is a game changer in its field. Being a customer manager, I can focus on the debate with the clients without having a gap for nothing. It has polished my feedback noting much better now.
What is your favorite aspect of this product?
It is a great teaching tool, especially for new appointments in my company. It supports them to review how to conduct calls to the clients before putting them in front of the clients directly. It makes them able to observe the potential roadblocks that may bring confusion for them during a client’s calls. It trains them to understand how to handle these hurdles during calls.
What do you dislike most about this product?
I have not noticed anything as a dislike in Chorus.ai I didn’t practice anything like this tool in the past and glad to say it is serving me the best. Its ability to track and save recordings is so helpful which even serve me in the future. The Customers Outcomes Practice improvement has risen steeply as consequence.
What recommendations would you give to someone considering this product?
It is well-suited for sales marketing and outside dialogues with customers and prospects. It is also very helpful in noticing body language and verbal. It analyzes customer feedback also when a dealer is going to offer a product and needs to make the opinions clear about it.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Saadat C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2023
Miles to improve
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
There are other products better after how AI has taken off in the past two years
What is your favorite aspect of this product?
User interface is easy enough to navigate around
What do you dislike most about this product?
The audio transcription
What recommendations would you give to someone considering this product?
Depends on the budget
Pros
- Respectful
- Client Friendly Policies
- Reliable
- Trustworthy
Cons
- Under Delivered
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Coaching with Chorus
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The biggest selling point with Chorus vs their competitors is they are owned by Zoominfo. If you're already using Zoominfo, Chorus integrates seamlessly with the core Zoominfo products. Much easier to manage 1 vendor contract for Operations teams as well. I'm a fan of the Chorus UI as well, very easy to understand when viewing recording in Salesforce.
What is your favorite aspect of this product?
The AI is great, highlights key points that end users tend to go back and refer to. The coaching is also nice. AEs can select a recording and request anyone to review snippets and make comments. Very easy to collaborate. I love that it tracks how long each person speaks-- very easy to see when an AE is speaking 70% of the time vs listening.
What do you dislike most about this product?
Atleast a couple times a month an end user will let me know Chorus never recorded the call. Support says the call was ended therefore Chorus dropped, but the end user says they never ended the call. So Chorus can randomly drop at times. Keep and eye out for that, because you'll beed to force Chorus to rejoin the meeting.
What recommendations would you give to someone considering this product?
try before you buy!
Pros
- Trustworthy
- Saves Time
- Client's Interest First
- Over Delivered
