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Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score
8.4 /10
CX Score
8.6 /10
Category
Chorus by ZoomInfo
8.4 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
16% Neutral
81% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

83

Role-Based Access

82

Call Analytics

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

81

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Chorus by ZoomInfo Reviews

Carly F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Game changing product for our organization!

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

This was admittedly our first foray into a product of this type, but Chorus stood above the rest during evaluation. The depth and breadth of features spoke to what we needed from a solutions standpoint, but even more important was the sense of partnership that they instilled throughout the sales process. Even more impressive is the fact that they continue to showcase and prove their commitment to partnership through implementation and support. Love working with their team!

What is your favorite aspect of this product?

Call transcripts was a big bonus to our sales team in particular, eliminating the hassle of having to take copious, handwritten notes during calls (which can be a distraction.) Additionally, the big draw was the call coaching capabilities, particularly being able to comment directly to calls, quickly review calls at 2x speed, and use scorecards for a consistent method of feedback delivery.

What do you dislike most about this product?

Nothing too much comes to mind - for every product ask I've had, they've either built it out or have indicated that it is on the road map.

What recommendations would you give to someone considering this product?

I highly recommend Chorus, but as with any software evaluation, take your time to consider your specific situation, your "must haves" and "need to haves", and what you feel is the best fit for your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brayden M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Fantastic call recording w/ decent transcription

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

I think the embedded AI component to Chorus.ai's software is a major plus. I love that it intuitively calls out questions raised by myself or the customers and provides the opportunity to quickly jump to those callouts in any recording.

What is your favorite aspect of this product?

I didn't set this system up for our organization, but I LOVE that whoever did was able to ensure Chorus.ai recognizes which calls have external attendees and then automatically adds recording to the conversation. What makes it even better is the fact that the recording simply pops into the call as "Lucid Notetaker" (Lucid being our company). I think that's brilliant. Furthermore, as stated above, the callouts and AI for recordings are extremely helpful and being able to share specific snippets of a call (without having to send the entire call) is invaluable.

What do you dislike most about this product?

The transcription of calls can be shaky at times, and sometimes the software struggles to identify different speakers/participants.

What recommendations would you give to someone considering this product?

I'm not sure I can add much by means of recommendations. Perhaps taking the time to learn how to fine tune your AI feedback and what other features are available within Chorus.ai apart from their recording and transcription services.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Josh V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great call recording tool!

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is a great tool, I think the call transcription features are great. It's nice to look at a call and see exactly what we talked about and what questions came up without needing to play back the entire thing. I also like that it sends out snippets from others on my team so I can learn from them.

What is your favorite aspect of this product?

I love the call transcription. It makes it very easy to scan the discovery questions asked.

What do you dislike most about this product?

I love that it automatically joins my calls to record. If I am joining a call scheduled by a customer or coworker they don't always have the plugin set up and it will not appear in my recorded calls.

What recommendations would you give to someone considering this product?

Definitely move forward! This software is fantastic. It makes it very easy for my manager and I to stay in sync on deals. We can easily talk through coaching and discovery tips for the next conversation. It is fantastic to always have these recordings as reference and learning for new reps or account changes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Chorus by ZoomInfo Comparisons

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