What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Demathew K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
My Experience With Chorus by ZoomInfo
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
For handling conversational intelligence, this tool is king and is affordable too.
What is your favorite aspect of this product?
Using this product for conversational intelligence is easy. Comes well equipped and customization is easy
What do you dislike most about this product?
Not serious flaws with this product. Always works.
What recommendations would you give to someone considering this product?
Well, it's proven to work and so I recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Jessica A.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Memorize Your Conversations Now
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The chorus stands out for me because it is so simple to use as the interface is user-friendly so my entire team can understand it without confusion. In comparison to other tools, Chorus has features that really fit my industry helping me get the best insights. I love how it allows me to learn from my calls and improve my sales conversations making it an excellent tool for my team.
What is your favorite aspect of this product?
I really like how easy it is to use Chorus since It records and writes down everything from my sales calls which means I don’t have to worry about forgetting what we talked about. It gives me good ideas about how to do better next time, and I can learn a lot from my conversations.
What do you dislike most about this product?
Sometimes, I feel like I want more options to customize my experience. Also, this software demands a little assistance when it comes to its advanced features. This can take some time and it makes me want a little more independence.
What recommendations would you give to someone considering this product?
I would recommend Chorus to anyone looking for a simple tool for recording and analyzing sales calls because it is excellent for learning and improvement. However, if you want a lot of fancy features or customization then you should consider other options.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Nicole P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Decent Product that Does the Basics
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I don't find that Chorus has any differentiators compared to other products on the market
What is your favorite aspect of this product?
If you're looking for the basics of call recording and transcription, Chorus will get the job done.
What do you dislike most about this product?
Customization within the tool for learning purposes is extremely limited and is reliant on your customer success rep.
What recommendations would you give to someone considering this product?
If you're looking for a simple solution that will easily integrate with Zoom and Salesforce, it gets the job done. If you're searching for an innovative cutting edge product that uses the data from your calls to provide learning insights, you should probably keep looking.
Pros
- Respectful
- Reliable
- Caring
- Saves Time
Cons
- Commodity Features
- Inhibits Innovation
- Slower Product Innovation
