Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

Rapidly recognizing keywords and phrases during calls was a major problem for us in the past but It has enabled our team's escalation management team to quickly understand which calls may have resulted in an issue or a misunderstanding. When compared to the previous site we were using, creating snippets and posting comments is much simpler.

What is your favorite aspect of this product?

I adore having access to my old recordings whenever I want. When I go back and email my clients later, this really saves my life. It's helpful to be able to quickly read the transcript and listen to anything I missed because I don't always take good notes on calls. Secondly, the usability of the CHORUS. AI which I adore because our non-technical users also use it with great confidence.

What do you dislike most about this product?

A lot of the time, the CHORUS. AI cutting off the meeting's conclusion annoyed us. The most important portions of the video can occasionally be deleted or not processed. This may be the result of calls occasionally starting late or running long, but it would be wonderful if it recorded the entire meeting.

What recommendations would you give to someone considering this product?

To improve your selling process, try to employ CHORUS. AI on a daily basis. Even dedicating 30 minutes a day to reviewing either my calls or those of others has proven to be quite helpful. Using it on my phone while learning on the go has been very beneficial.

What differentiates Chorus by ZoomInfo from other similar products?

Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.

What is your favorite aspect of this product?

Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.

What do you dislike most about this product?

The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.

What recommendations would you give to someone considering this product?

The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai has made it completely simple for me to examine my calls and find methods to improve than any other tool I've used before. It also makes it easy for me to evaluate calls with prospects and allows me to listen to them more intently because I know I'll be able to review and take notes afterward.

What is your favorite aspect of this product?

Its layout is truly eye-catching and highly interactive. I also like that we can leave comments on the recordings, request coaching, and keep track of our conversations on a scorecard effectively. This scorecard also comes in handy when we need to make informed decisions in any situation. Other capabilities, such as downloading calls, altering the speed, and creating a sharing link, are also extremely handy and my favorites.

What do you dislike most about this product?

Aside from the fact that using the iOS app does not count towards our Engagement score, the only way calls are appropriately counted is to the rep who scheduled the call. Chorus.ai also does not provide me with any team statistics. What's more, my Engagement score isn't displayed unless I evaluate calls via the online interface.

What recommendations would you give to someone considering this product?

Chorus.ai is a highly efficient tool that will save you a lot of time. Chorus.ai has aided my incapacity to take notes and listen at the same time. I am free to concentrate on the meeting now, and I will take notes later. I can also share these notes and recordings with those who were unable to attend the meeting. The process is completely changed now for me and I suggest to others that they also at least evaluate it to see how efficient it is.