What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Nathan H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Easy to use & feature rich! Great product!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Text analysis
What is your favorite aspect of this product?
Being able to share and receive recordings for use is offline training & coaching
What do you dislike most about this product?
The analytics weren't exactly what I need, though they were useful for other members of our team.
What recommendations would you give to someone considering this product?
Use it if you need ongoing access to recordings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aaron D.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Enjoyable, fast, fully featured call annotation
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
1) Notetaker reliably adds to any call -- so I can actually record and annotate all voicechats. Most tools are not this reliable. 2) Pleasant UX for both discovery and sharing of videos 3) Softer color palette...for me, it's great to have a pastel palette over eye-assaulting bold colors in other products.
What is your favorite aspect of this product?
Notetaker is very reliable. I can count on its ability to capture any video meeting.
What do you dislike most about this product?
Comment and snippet features are useful. However, I'd like more support on adding snippets or comments as I play the video. I don't always like to fully pause a video as I choose a comment timestamp or a snippet range. Real-time adjustment to comments and snippets (especially without using modals) elevates this feature to a 10/10!
What recommendations would you give to someone considering this product?
Reliability and quality of call recording is a big thing for me because I've been burned in the past. For once, I can capture call recordings reliably on any meeting platform. :)
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Jen D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Easy product that packs a punch
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Ease of use and ROI
What is your favorite aspect of this product?
Being able to review my calls or any of my colleague's calls to either look for feedback or review something I may have missed. In addition, great for an organization with a lot of territory shifts. Instead of debriefing about every opportunity, you can easily go and review any previous meetings.
What do you dislike most about this product?
That is it not mandatory for all reps to use.
What recommendations would you give to someone considering this product?
Keep it simple for your reps.
Pros
- Continually Improving Product
- Unique Features
- Inspires Innovation
- Includes Product Enhancements
