What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Justin K.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Feb 2022
#1 solution to maximizing efficiency from calls
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
AI tool is extremely accurate and efficient
What is your favorite aspect of this product?
Providing next steps, and key points from call
What do you dislike most about this product?
Accuracy can be off if too many people are on a call
What recommendations would you give to someone considering this product?
Make sure to read the update emails, as they provide next steps that are often times forgotten about
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Inspires Innovation
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Great product and integrations!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
We decided on Chorus because of it's integrations with Salesforce and Zoominfo. It's great when all your tools are integrated together. The UI is clean, and the flexibility of the settings are also pretty great. Excellent training tool.
What is your favorite aspect of this product?
As an admin, I loved that it was extremely easy to integrate with Salesforce. I don't even think we had to do anything to integrate with Zoominfo because they're the same company now. There also aren't many End User issues that arise, which is a huge plus because this means it's a less than 1 headcount tool to manage.
What do you dislike most about this product?
It is difficult to adopt for end users. They do enjoy when the Chorus user joins their Zoom meetings, records the call, and logs those meetings in Salesforce. However, when it comes to the deep analytics available to them, that is a difficult thing to adopt. Users need to take the time out of their day to view the analytics and use it as a training material. If you want the most adoption of Chorus, you will need someone to own that tool and do frequent trainings for End Users and their Managers.
What recommendations would you give to someone considering this product?
Try before you buy. Make sure it fits your organization's needs. Ask to pilot it first.
Pros
- Fair
- Helps Innovate
- Continually Improving Product
- Reliable
Chris C.
- Role: Vendor Management
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2022
Solid, but could improve certain features!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I'm not sure if there is anything that uniquely distinguishes Chorus from other products. While I was not part of the team that made the final decision for which call review software to choose, I did help do some research on Chorus and Gong - to me Gong felt like a more compelling option, but Chorus has worked fine as well.
What is your favorite aspect of this product?
I like how it auto-transcribes meetings so that if I want to skip ahead to parts of the conversations or skim, I can easily just look at the script. It saves me from having to play through the entire call. Also the talk ratio between reps and prospects/customers is very useful for coaching purposes - gives insight as to where to cut in terms of our script.
What do you dislike most about this product?
Some of the features feel a bit clunky - if there was a more intuitive way to build a "playlist" of the best snippets from reps, it could be really powerful for training purposes. Sometimes, next steps feel weak - so the caller insights don't necessarily line up with what our goals as a business is or our own training policies.
What recommendations would you give to someone considering this product?
It's a solid step forward if you don't currently have anything that listens to calls. It's pretty easy to use and can give you more in-depth insight rather than just listening to calls on your own and having to manually transcribe conversation details (which I have done before and definitely wouldn't recommend).
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
