What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Get AssistanceChorus by ZoomInfo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
Kelvin G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Annotation Solution and Easy to Set.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The best customer services management platform that easily provide multiple solution from easy reports building, call easy recording capability and also amazing workflow management solution.
What is your favorite aspect of this product?
The dashboard arrangement is the best and easy to understand how the functions performs and the quality of the services is excellent.
What do you dislike most about this product?
Nothing for me to complain about the capabilities and easy features offered by this software. Technical team is also the best and very active team.
What recommendations would you give to someone considering this product?
Easy system that can easily manage various customers call and also record any required conversation easily and production of data analytics is effective.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Aug 2021
Easy to use, helpful
Likeliness to Recommend
Pros
- Respectful
- Efficient Service
- Effective Service
- Saves Time
Chandler L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Easy to use, essential in my role
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus.ai is a must-have in a customer-facing sales role. I review my calls constantly, and am grateful for the AI built in that coaches me, rather than just listening back to a recording of the call. It has amazing features and is continually improving. It's integrations with Salesforce and our other tools are essential to what we do as well.
What is your favorite aspect of this product?
The call analytics (who spoke the most, what percentage of time) and the AI built in that coaches you. For me, I'm reviewing a lot of calls that I didn't get to sit in on, so I can quickly see what the "next steps" are for that deal.
What do you dislike most about this product?
It sometimes takes a long time after the call for the recording to be made available, and sometimes I don't get the email notification that it is ready.
What recommendations would you give to someone considering this product?
If you need in-depth coaching on calls, or just a way to quickly review what happens, Chorus is amazing.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Security Protects
