What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Robin M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Exceptional value and simple to implement
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
We evaluated Chorus and Gong and found the feature set, implementation process, training and support model much better with Chorus.
What is your favorite aspect of this product?
The ability to provide real-time feedback to members of the Sales team in a quick and easy manner.
What do you dislike most about this product?
We have had some minor technical issues with the recorder not working on certain calls. All were quickly resolved.
What recommendations would you give to someone considering this product?
Ensure you have the staff in place to build out the features that provide real value such as scorecards.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Chelsea B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Fantastic product that's used daily!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I feel that the overall capabilities and features that Chorus offers is what differentiates it. There is such a high level of customizations that can be made that I think it can help any type of organization.
What is your favorite aspect of this product?
I love the analytics and feedback you are able to gain from Chorus.ai! It has really helped to provide me with a deeper understanding of my calls and how I am interacting with customers. I also love how easy they make it to share the recordings with others, like customers, for reference.
What do you dislike most about this product?
No dislikes to call out - one area of improvement could be the "naming" of recordings as sometimes they are incorrect in the dashboard.
What recommendations would you give to someone considering this product?
If you are looking for a tool to help you, your team, or your organization - definitely look at investing in Chorus!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Blair C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Super helpful for call review and feedback
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I'm not familiar with other products, so cannot provide much detail to this question.
What is your favorite aspect of this product?
I love that I can share either an entire call or a snip-it of the call with my manager. It allows me to receive critical feedback easily and also provides a layer of transparency and support when I hand off a customer to another department. The analytics features is also great, as it holds me accountable for talk speed, filler words, and next steps.
What do you dislike most about this product?
I have had a handful of experiences where Chorus didn't connect to a call automatically and had to manually add it to a call. Also, it may sound silly, but a snapshot of the call pops up when sharing the link to a call with another person. The snap shot if often an in-the-moment capture and not a pleasant look.
What recommendations would you give to someone considering this product?
If you're in a sales role you should absolutely be using Chorus! It's easy to use and an incredibly supportive tool.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
