What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Courtney C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Once you use Chorus, you never go back!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus is just easy to use-- you can integrate it with your calendar and it automatically shows up to your calls. You never have to remember.
What is your favorite aspect of this product?
Chorus is an extension of me in the sales process-- it is my memory and my notetaker. Instead of worrying about taking every last note down and fearing that I have missed something (which I often would), I can revisit my calls anytime, making me the sharpest I can be on my future calls.
What do you dislike most about this product?
You can't search for something by date. It could be a little more mobile-friendly, but it is a rare occasion that someone would be accessing from their phone (only use case for me is while driving to a client visit-- it doesn't keep my phone active for long enough, so I am constantly having to make sure my phone doesn't sleep while listening to calls). But it is a very small complaint.
What recommendations would you give to someone considering this product?
Just say yes. At first, as a salesperson (and not a decision-maker), I was pretty turned off that my management would get something to big-brother all my calls. After using the product for a week, my attitude completely switched. This is a tool to help me be better, not a tool for my managers. When I go into a second call with a prospect, it's like I just hung up with them, since I listened to the call ahead of time. I look like an all-star. My win rate went way up. Other uses: Sometimes, you just don't know why a deal fell apart--- it's good to go back and revisit. Client saying you promised something you didn't-- you got a record!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use with great results.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Great Client Support;
Likeliness to Recommend
Pros
- Caring
- Respectful
- Continually Improving Product
- Effective Service
Cons
- Inhibits Innovation
- Commodity Features
