Citizenserve Customer Reviews 2025

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Citizenserve

Composite Score

7.2 /10

CX Score

7.5 /10

5 Reviews Write a Review

What is Citizenserve?

Citizenserve provides e-government software solutions for permitting, code enforcement, planning and zoning, business licensing and request tracking for a low monthly user subscription fee.

Company Details

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Citizenserve Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

100

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 88%
Conflict Resolution:: 94%
Strategy & Innovation:: 82%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Citizenserve?

0% Negative

29% Neutral

71% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 80

Code Enforcement

Event Management

Community Website

Advanced Campaign Management

Regulatory Compliance

Emergency Alerts

Analytics and Reporting

Mass Notifications

Citizen Feedback

Mobile Portal

Communications

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Citizenserve Reviews

Gina J.

Role: C-Level
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

New Customer

Likeliness to Recommend

7 /10

What differentiates Citizenserve from other similar products?

Ease of citizen use

What is your favorite aspect of this product?

App based and easy to use

What do you dislike most about this product?

Support is challenging

What recommendations would you give to someone considering this product?

Ensure local team is able to support

Pros

Fair
Transparent
Helps Innovate
Continually Improving Product

Maurice W.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A Great Citizen Engagement Platform

Likeliness to Recommend

9 /10

What differentiates Citizenserve from other similar products?

With Citizenserve, it is easy to zone, plan and offer great service to the general public

What is your favorite aspect of this product?

Using Citizenserve is easy and the software comes with features that makes code enforcement easy

What do you dislike most about this product?

Not a single issue as Citizenserve has been great

What recommendations would you give to someone considering this product?

I would recommend Citizenserve for not only code enhancement but also for sending notifications.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Stella M.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Idealistic Program for General Services.

Likeliness to Recommend

10 /10

What differentiates Citizenserve from other similar products?

Citizenserve treats all citizens and companies equally for service delivery.

What is your favorite aspect of this product?

Citizenserve is a practical approach with a suitable digital assistance.

What do you dislike most about this product?

Citizenserve provides speedy services for Enterprises and the general public.

What recommendations would you give to someone considering this product?

Citizenserve is more satisfactory in offering proper services to citizens.

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

Latest Research

Citizenserve

What is Citizenserve?

Company Details

Need Assistance?

Citizenserve Ratings

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Citizenserve?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Code Enforcement Includes audit trail, and detection and investigation of a violation.

Event Management Includes on-site functionality, event reporting, budget management, payment processing, and event registration.

Community Website Includes discussion forums, private social networking, and document sharing.

Advanced Campaign Management End-to-end marketing campaign management; customer journey mapping, campaign initiation, monitoring, and dynamic reporting and adjustment

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Emergency Alerts Includes patented technology and multimodal messaging capability.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mass Notifications Includes instant messages, announcements, and community engagement.

Citizen Feedback Includes citizen suggestion box and discussions.

Mobile Portal Includes a web browser, broadcasting apps, and mobile notifications.

Communications Includes communication portals, secure messaging, and automated alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Citizenserve Reviews

Gina J.

New Customer

Likeliness to Recommend

Pros

Maurice W.

A Great Citizen Engagement Platform

Likeliness to Recommend

Pros

Stella M.

Idealistic Program for General Services.

Likeliness to Recommend

Pros

Title

Feature Ratings

Code Enforcement

Event Management

Community Website

Advanced Campaign Management

Regulatory Compliance

Emergency Alerts

Analytics and Reporting

Mass Notifications

Citizen Feedback

Mobile Portal

Communications

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization