Citizenserve Customer Reviews 2025

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Citizenserve

Composite Score

7.2 /10

CX Score

7.5 /10

5 Reviews Write a Review

What is Citizenserve?

Citizenserve provides e-government software solutions for permitting, code enforcement, planning and zoning, business licensing and request tracking for a low monthly user subscription fee.

Company Details

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Citizenserve Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

100

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 88%
Conflict Resolution:: 94%
Strategy & Innovation:: 82%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Citizenserve?

0% Negative

29% Neutral

71% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 80

Code Enforcement

Event Management

Community Website

Advanced Campaign Management

Regulatory Compliance

Emergency Alerts

Analytics and Reporting

Mass Notifications

Citizen Feedback

Mobile Portal

Communications

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Citizenserve Reviews

Hoffin M.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Significant Engagement Program

Likeliness to Recommend

10 /10

What differentiates Citizenserve from other similar products?

Citizenserve is solid and accurate in collecting views from the people

What is your favorite aspect of this product?

Citizenserve is more enterprising and has the analytical support from the developer.

What do you dislike most about this product?

Citizenserve has consolidate insights analytics and listening concerns.

What recommendations would you give to someone considering this product?

Citizenserve is affordable and insightful in managing public demands.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Efficient Service

Sue e.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Citizenserve review.

Likeliness to Recommend

10 /10

What differentiates Citizenserve from other similar products?

It has clean and simple interface. It is easy to use. It saves on time. It is reliable and trustworthy.

What is your favorite aspect of this product?

Ease to use. Reliability and trustworthy. Save time.

What do you dislike most about this product?

No negative feedback

What recommendations would you give to someone considering this product?

Yes I would recommend others to use the product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Citizenserve

What is Citizenserve?

Company Details

Need Assistance?

Citizenserve Ratings

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Citizenserve?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Code Enforcement Includes audit trail, and detection and investigation of a violation.

Event Management Includes on-site functionality, event reporting, budget management, payment processing, and event registration.

Community Website Includes discussion forums, private social networking, and document sharing.

Advanced Campaign Management End-to-end marketing campaign management; customer journey mapping, campaign initiation, monitoring, and dynamic reporting and adjustment

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Emergency Alerts Includes patented technology and multimodal messaging capability.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mass Notifications Includes instant messages, announcements, and community engagement.

Citizen Feedback Includes citizen suggestion box and discussions.

Mobile Portal Includes a web browser, broadcasting apps, and mobile notifications.

Communications Includes communication portals, secure messaging, and automated alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Citizenserve Reviews

Hoffin M.

Significant Engagement Program

Likeliness to Recommend

Pros

Sue e.

Citizenserve review.

Likeliness to Recommend

Pros

Title

Feature Ratings

Code Enforcement

Event Management

Community Website

Advanced Campaign Management

Regulatory Compliance

Emergency Alerts

Analytics and Reporting

Mass Notifications

Citizen Feedback

Mobile Portal

Communications

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization