ClickUp Customer Reviews 2024

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ClickUp

Composite Score

9.0 /10

CX Score

9.2 /10

194 Reviews Write a Review

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 85

Collaboration

Workflow Management

Resource Management

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Average 84

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Management

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Task Management

Translation missing: en.product_page.ratings.score 8.9

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Objectives and Key Results

Translation missing: en.product_page.ratings.score 8.7

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AI Content Creation and Optimization

Translation missing: en.product_page.ratings.score 8.4

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ClickUp Reviews

Susana N.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

A very complete product! You'll find it all!

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

ClickUp it's very complete, it allows its user to customize the level of complexity they require

What is your favorite aspect of this product?

The different views and organization systems

What do you dislike most about this product?

I do think it's not really easy to use, it requires a learning period and training, It's not intuitive

What recommendations would you give to someone considering this product?

If you are willing to put in the time and effort to really train your team on how to use it, this tool would be your best ally on tasks and project management

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Kartik A.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great tool but wearing too many hats/features

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

has a ton of features, consider everything like google keep, notion, google suite/workspace, todoist, asana, trello and much more all compiled into one tool called clickup

What is your favorite aspect of this product?

- nice neat features - always improving attitude - good and prompt support's initial first reply

What do you dislike most about this product?

a few things - too many features are distracting - hard to onboard new team on this (I prefer trello many times for easier stuff and less moving parts) - mobile app is super bad (since years) -

What recommendations would you give to someone considering this product?

get it, give it a shot -- i recommended this to a bunch of people and they using since 4+ years now... this is a solid tool, no doubt but can be overwhelming... incase it doesn't seem to you, go for it - this will change your biz's life

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Altruistic

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Very advanced feature by overly complicated

Likeliness to Recommend

8 /10

Pros

Includes Product Enhancements
Security Protects
Reliable
Enables Productivity

Latest Research

ClickUp

What is ClickUp?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Susana N.

A very complete product! You'll find it all!

Likeliness to Recommend

Pros

Kartik A.

Great tool but wearing too many hats/features

Likeliness to Recommend

Pros

Very advanced feature by overly complicated

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Resource Management

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support