Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
ClickUp Logo
ClickUp Logo
ClickUp

ClickUp

Composite Score
9.0 /10
CX Score
9.2 /10

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

Filter By

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 85

Collaboration

91

Workflow Management

90

Resource Management

86

Document Management

86

Planning and Scheduling

86

Dependency and Milestone Tracking

86

Time & Expense Tracking

84

Hierarchical Task Management

83

Reporting

82

Budget Management

82

Mobile Access

77

Vendor Capability Ratings

Average 84

Quality of Features

89

Breadth of Features

89

Business Value Created

88

Ease of Data Integration

87

Ease of Implementation

87

Ease of Customization

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

78

ClickUp Reviews

Maria B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Platform to manage all kinds of projects.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

With personalized information on the cards, I can now track several aspects of my business. That's incredible to me, and I couldn't find anything like that on other platforms. With ClickUp, I have a better perspective of the team and time monitoring; knowing what they are working on and how long it takes them also helps to know each team member's performance.

What is your favorite aspect of this product?

ClickUp provides an easy-to-use platform that allows you to manage all aspects of your business at once in a variety of ways. It has helped me and my team track product growth and sales. We can also manage multiple statuses for each project's demands; monitoring hours on task is the major reason I switched to Clickup. Previously, I worked with other agile or developer-oriented software, but we also work on design projects, and ClickUp has enabled us to handle all aspects of administration for each of them.

What do you dislike most about this product?

It would be fantastic if we could merely upgrade select contract seats to business for admin users. Due to the inability to access my login and permissions when working in other workspaces, we advise clients to utilize clickup, but we must be accepted as guests to other workspaces. It would be fantastic if I could use my license while working in my client's premises.

What recommendations would you give to someone considering this product?

If your workflow is not totally aligned with scrum or agile approaches and you want extra flexibility, this is an excellent project management software. ClickUp is the ideal solution since it is a fair and full platform. ClickUp will provide you all you need at a reasonable price and can handle many different sorts of teams that require different approaches to workflow management.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Scott W.

  • Role: C-Level
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

With ClickUp manage my projects in a Perfect

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

Multiple projects may be created, and layouts for various areas and perspectives can be saved as templates. Reporting and billing are simplified with integrated dashboards. Some of the features and perspectives are fantastic as well, such as the workload management tools.

What is your favorite aspect of this product?

Clickup has every function we were looking for. Its superiority over competing apps in terms of maximum file size for sharing is noteworthy.

What do you dislike most about this product?

There are pauses where progress seems to be made very slowly. There are a lot of situations in which having quicker access to premade layouts and perspectives would be quite helpful. The time required to set up a project's processes is currently insufficient. It would be fantastic to make some money off of the labor if there was an opportunity to offer personalized templates.

What recommendations would you give to someone considering this product?

Because of its robust capabilities, ClickUp might be difficult to use due to the abundance of available customization choices. Spend some time contemplating how you'd like to arrange your projects, files, to-do lists, and workspace. You'll have less trouble and frustration if you take the time to put up a basic, strong foundation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cindy L.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent software with lots of documentation.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

At the enterprise level, transition from a waterfall to an agile methodology (work in progress). Obtain data on the workload per worker, team, and customer. Business performance is being carefully measured and is projected to increase in the future. All of our SOPs are now treated as documents in ClickUp, with a massive hierarchy. All of our development checklists, along with SOPs and processes, are in one location. At ClickUp, we have a whole HR hiring process that has fully replaced an HR technology we previously utilized.

What is your favorite aspect of this product?

It's the only project management software I've encountered that integrates project management tasks and checklists with document management; having them both in one place is incredible. ClickUp is an outstanding cross-platform solution for mobile users, with highly customizable quick and simple dashboard settings and a large number of pre-built automations.

What do you dislike most about this product?

It can be a little unstable at times, but its development staff is always issuing updates because the product is expanding so quickly. This typically indicates that something will go awry. They do, however, have a good mechanism for tracking and addressing issues. Using custom fields as an option in all widget configuration choices in panels. Custom roles should be fundamental security capability, not a company-only option.

What recommendations would you give to someone considering this product?

If your approach is extremely PMO, I recommend modeling numerous projects end-to-end to see if controlling time and dates using clickup makes sense for you. It's incredible software that will alter your life (once you get the hang of it), but there's a steep learning curve, and three years later, I'm still learning new things every day. My advise is to hire a ClickUp specialist to assist you in getting it set up right in the beginning, as it will save you a lot of hassle and confusion later on.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular ClickUp Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019