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ClickUp

ClickUp

Composite Score
9.0 /10
CX Score
9.2 /10

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details


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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
90%
Conflict Resolution:
94%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

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1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 86

Collaboration

92

Workflow Management

90

Planning and Scheduling

86

Document Management

86

Resource Management

86

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Time & Expense Tracking

84

Reporting

83

Budget Management

82

Mobile Access

79

Vendor Capability Ratings

Average 84

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Ease of Implementation

87

Ease of Data Integration

86

Ease of Customization

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

ClickUp Reviews

Emma M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"ClickUp is the best option for managing projects.

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

This application stands out from the crowd because it provides a full suite of features essential to project management software, but it is clumsy and difficult to navigate.

What is your favorite aspect of this product?

As a project manager, I was looking for something straightforward and simple to use. ClickUp helps me easily communicate with my team about projects, tasks, questions, and more. It's adaptable and reliable, and the free version is just as good as the paid one in terms of features.

What do you dislike most about this product?

There isn't much wrong, as far as I'm concerned. The desktop version is what I use the vast majority of the time. The only thing that bothers me is that it's too simple to click and drag an item into a subtask of another item instead of reordering it when I'm trying to rearrange things in my lists and statuses.

What recommendations would you give to someone considering this product?

This software comes highly recommended from me due to the fact that it is simple to operate and provides useful features when working on a project.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Logan S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Project Management Resource.

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

Clickup is software for managing projects in which several people may work together. The program is intuitively laid up and packed with tools to make your life easier. When compared to similar products, Clickup clearly stands out as the superior solution for organizing projects and coordinating with colleagues.

What is your favorite aspect of this product?

The most useful feature is undoubtedly the availability of convenient shortcuts that can be activated with a single mouse click. As an example, let's pretend we're now inspecting a child task of a larger ticket; in this case, we'd like to avoid having to close the current work, return to the parent ticket, and then manually choose a different child task to inspect. Users can advance to the next activity in the queue by clicking the left or right arrow buttons in clickup. While viewing the board, a user may rapidly add a new task, remove tags from an existing job, or read a work's description without switching views.

What do you dislike most about this product?

I haven't encountered any issues when using ClickUp. It's amazing that all of the features cater precisely to the needs of my team.

What recommendations would you give to someone considering this product?

Whenever we have a project, we create a space for it. We create tasks and subtasks. We assign each subtask to the staff. They can easily log their time. After completing the project, it creates tasks for each support request via email automatically. Moreover, it integrates with a number of other software so that the data flow becomes faster and easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Scott G.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Greater communication and collaboration

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

ClickUp is used in our office to receive and sort through requests for employee training. The platform helps us track where requests originate from, who gets them, and how many FTEs they get, and it also provides analytics for analyzing the number of lessons taught to different groups of people and the subjects they learn.

What is your favorite aspect of this product?

Although several departments at my company are using ClickUp, it is not being used by everyone. Due to the sensitive nature of PHI and company policy, every ClickUp-using department runs its own instance. Due to the fact that I have not noticed an increase in collaboration inside or outside of my own department as a result of using ClickUp, I am unable to attest to the platform's effect on collaboration outside of my own sphere of expertise. There has been an uptick in the efficiency with which my team manages internal projects, keeps tabs on progress, and shares information.

What do you dislike most about this product?

The "if this then that" function is useful, but I'd like greater flexibility to embed statements or delete components by automating the process, for example by adding the "if not this then that" condition. Adding branching logic to forms could improve them.

What recommendations would you give to someone considering this product?

As long as your entire team is using ClickUp or your team is relatively small and nimble, ClickUp is an excellent project management tool. On the other hand, my much smaller team and I utilize ClickUp to keep tabs on everything from decisions to risks to available resources to the pre-requisite tasks that must be performed before we can begin the main project.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Saves Time

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