commercetools Customer Reviews 2024

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commercetools

Composite Score

7.2 /10

CX Score

7.3 /10

30 Reviews Write a Review

What is commercetools?

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

Company Details

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commercetools Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on commercetools.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love commercetools?

3% Negative

0% Neutral

97% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Continually Improving Product

Feature Ratings

Average 75

Multi-Storefront

Multi-Language Support

Shopping Cart Management

ERP Integration

Order Management

Catalog Management

Content Localization

Payment Processing

Reporting and Analytics

Integrated Search

Content Management

Vendor Capability Ratings

Average 77

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Ease of Customization

Vendor Support

Breadth of Features

Availability and Quality of Training

Also Featured in...

B2C eCommerce

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View commercetools in this category (opens in a new tab)

commercetools Reviews

Dinesh S.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Excellent e-commerce data management application

Likeliness to Recommend

10 /10

What differentiates commercetools from other similar products?

Shopify, etc

What is your favorite aspect of this product?

Able to manage most of the aspects of e-commerce application.

What do you dislike most about this product?

Previous UI is good than the current one.

What recommendations would you give to someone considering this product?

Best e-commerce data management application

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarah c.

Role: Information Technology
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Good headless commerce solution

Likeliness to Recommend

7 /10

What differentiates commercetools from other similar products?

Good headless commerce capabilities

What is your favorite aspect of this product?

Customization and integrations

What do you dislike most about this product?

Difficult to export data

What recommendations would you give to someone considering this product?

Good commerce solution but will take time to configure integrations

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Amazing Product.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

commercetools

What is commercetools?

Company Details

Need Assistance?

commercetools Ratings

83 Likeliness to Recommend

2 Since last award

97 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love commercetools?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Multi-Language Support Send or translate alerts in multiple languages.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

ERP Integration Ability to integrate with Enterprise Resource Planning software

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Localization The solution provides support for multiple languages and currencies.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2C eCommerce

commercetools Reviews

Dinesh S.

Excellent e-commerce data management application

Likeliness to Recommend

Pros

Sarah c.

Good headless commerce solution

Likeliness to Recommend

Pros

Amazing Product.

Likeliness to Recommend

Pros

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Feature Ratings

Multi-Storefront

Multi-Language Support

Shopping Cart Management

ERP Integration

Order Management

Catalog Management

Content Localization

Payment Processing

Reporting and Analytics

Integrated Search

Content Management

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Ease of Customization

Vendor Support

Breadth of Features

Availability and Quality of Training