What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Network Management
Mobile Device Management
Patch Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
Jaimin M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Nov 2024
All-in-one solution: ticketing, patching, remote
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
ConnectWise Automate stands out with its powerful automation features, seamless integration with other ConnectWise products, and robust remote monitoring and management (RMM) tools. It’s known for streamlining IT tasks, improving efficiency, and providing deep insights into system performance.
What is your favorite aspect of this product?
I’d say my favorite aspect of ConnectWise Automate is its automation capabilities. It really helps IT teams save time by handling repetitive tasks automatically,
What do you dislike most about this product?
I disliked most about Screen Connect was the occasional lag and connection drops during remote sessions. Also was the unexpected downtime every day at 4 PM IST. It was a recurring issue that impacted our work consistently.
What recommendations would you give to someone considering this product?
If you're considering ConnectWise Automate or ScreenConnect, I'd recommend thoroughly testing the product in your environment first to ensure it meets your specific needs. Pay attention to integration with your existing tools,
Pros
- Enables Productivity
- Acts with Integrity
- Client's Interest First
- Over Delivered
Cons
- Inhibits Innovation
- Less Reliable
- Less Inspiring
Siddharth S.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Really awesome product and budget friendly
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
ConnectWise Automate stands out with its deep integration capabilities, enabling seamless management of networks, devices, and IT services. It offers a highly customizable platform with powerful automation tools for routine IT tasks, proactive monitoring, and remote management. Unlike many competitors, ConnectWise Automate excels in its scalability, making it suitable for both small businesses and large enterprises. Its centralized dashboard, detailed reporting, and advanced scripting features provide IT teams with powerful control and insights.
What is your favorite aspect of this product?
My favorite aspect of ConnectWise Automate is its powerful automation capabilities. The ability to create customized scripts and automate routine tasks streamlines operations, improves efficiency, and reduces manual intervention. This proactive approach to monitoring and maintenance helps IT teams focus on higher-level strategy, while ensuring systems remain secure and optimized without constant oversight.
What do you dislike most about this product?
One of the drawbacks of ConnectWise Automate is its steep learning curve. While the platform offers powerful features, new users or smaller teams may find it challenging to fully leverage its capabilities without significant training or experience. The interface can also feel overwhelming, especially with its extensive customization options. Additionally, some users report that troubleshooting can be complex, and certain integrations with third-party tools could be more seamless, requiring additional configuration or workarounds to achieve optimal performance.
What recommendations would you give to someone considering this product?
I recommend taking full advantage of ConnectWise Automate's training resources to overcome its learning curve. Start with the basics and gradually explore advanced features like custom scripts and automation. Ensure that your team is comfortable with its interface, and invest time in integrating it with other tools for seamless management. Regularly review reports to maximize its efficiency.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Tameika E.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
I'm impressed with all the features and functions
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
User friendly features and functionallity.
What is your favorite aspect of this product?
I like the package as a whole
What do you dislike most about this product?
no dislikes
What recommendations would you give to someone considering this product?
I suggest to certainly give it a try.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
