What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Respectful
- Reliable
- Security Protects
- Acts with Integrity
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Server Provisioning
Compliance Monitoring
Process Automation
Task Monitoring
Patching Automation
Backup
Remediation
Server Configuration Monitoring
Audit Trail
Task Scheduling
Integration w/3rd Party Tools
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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ConnectWise Automate Reviews
jade b.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic automate tool.
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Power of the tool
What is your favorite aspect of this product?
Scripting and automation
What do you dislike most about this product?
Hard learning curve
What recommendations would you give to someone considering this product?
Invest time into the product.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Craig S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Amazing Automation and Patch Management
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Connectwise is the top dog for MSPs and Automate is well known by a lot. I personally love the UI, probably because I've known it forever now
What is your favorite aspect of this product?
Creating automation scripts and patch management. There is so much it does
What do you dislike most about this product?
Sometimes it can be a bit clunky and take awhile for things to load. I really don't like that the fat client(installed app) and the web version don't have the same features. For instance, in the web UI version they have a new AI tool to create scripting which is awesome but you can't utilize it in the fat client and the web UI doesn't have the ability to retire agents and some other things that the fat client has. I pretty much live in the fat client because it has more available.
What recommendations would you give to someone considering this product?
I don't have any references to pricing myself but I hear it's expensive but I know if you can afford it that CW Automate is amazing. Their support has been pretty bad over the years though so I primarily rely on MSP Geek chats in discord/slack. If you are going to use Automate you must join that so others using it will be able to help you out.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Respectful
Cons
- Wastes Time
- Vendor Friendly Policies
Ian B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2023
ConnectWise Automate Is our Number One Tool
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Connectwise Automate is able to offer way more features for a better price per agent. You can have different setups of the configuration, such as on premise environment or services as a service in the cloud. They have been around for a long time and their longevity is a great comfort.
What is your favorite aspect of this product?
Being able to script tasks that would otherwise take much longer to try and push. They have a great scripting schedule and are able to have third party apps now. The patching has made us much more secure and effective at keeping the agents protected.
What do you dislike most about this product?
The updates do not seem to be released to often and we were hoping they would update the on-premise interface. Engineers have a hard time learning and then using all the features of automate. The cases from support have gotten stagnate at times and we have had to push them to get a resolution.
What recommendations would you give to someone considering this product?
Learn the best configuration settings before going live. Test with different setups if you can and see if they are producing what you are trying to achieve. Work with the connectwise support staff and take the courses in the university to get up to speed on using the product. Have your engineers pass some of the courses before you let them administrate it.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Respectful
