What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Network Management
Mobile Device Management
Patch Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
Ian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Helpful/Powerful, Requires Specialist to Maintain
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Integration with other useful ConnectWise applications for MSPs, such as ConnectWise Manage and ConnectWise Control and BrightGauge. It's useful to have them integrated and can speed up the support experience.
What is your favorite aspect of this product?
The large amount of information you can glean and how effectively you can run automations.
What do you dislike most about this product?
Very large footprint using the client/server software, web-based version is a bit less functional than the client/server version.
What recommendations would you give to someone considering this product?
Keep developing and make it run a bit faster.
Pros
- Respectful
- Trustworthy
- Efficient Service
- Caring
Michael Y.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Best product in it's class I've used so far
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Easier to user
What is your favorite aspect of this product?
How it integrates with so much
What do you dislike most about this product?
The cost..
What recommendations would you give to someone considering this product?
If you can afford it, this is the gold standard so far.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Kevin F.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2021
Using CW, this is the RMM for you, integrates well
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Integrations and market share make this product ahead of a lot of others in the field. There are other features that some RMMs have that Automate doesn't but the opposite is true as well. Tons of customizability, plenty of community help in forums etc.
What is your favorite aspect of this product?
Patch management, it wasn't bad before, now the new UI makes it even better.
What do you dislike most about this product?
Sometimes customization can lead you down long rabbit holes, once you understand it. It is a big learning curve to do customization.
What recommendations would you give to someone considering this product?
If you are in the CW universe there really isn't a better option. Plus you get CW Control, which is the best remote control tool out there period.
Pros
- Enables Productivity
- Includes Product Enhancements
- Reliable
- Performance Enhancing
Cons
- Wastes Time
- Vendor's Interest First
