What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Network Management
Mobile Device Management
Patch Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
Adam F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
An Automation King with Thorough Patch Management!
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
When I was with the company who used Automate, we switched from Kaseya. The major issue with Kaseya was underdelivering on features they wanted to tout as benefits. Their antivirus integration was by far the most consistent disappoint. We got fed up and went with Automate. We were already using Manage, and had been using it for years back when it was just called ConnectWise. The integration between their own products was great. Automate delivered on so many of their features very well. It was like a breath of fresh air.
What is your favorite aspect of this product?
The patch management was quite in depth. it took some time to get everything set up, but it was very easy to use and understand. Most importantly, it was reliable and patched when we wanted to and how we wanted to.
What do you dislike most about this product?
Sometimes it was more complex to figure out how to accomplish some of the automation tasks. Some modules didn't feel as fleshed out when they were being added new or if they were more recent additions. However, ConnectWise supported their product well and support could always give us answers and would work with us on any questions we had.
What recommendations would you give to someone considering this product?
I would say to most definitely ask for a demo if you're interested. And also keep in mind that it will take work to migrate over any automation from other platforms. At the time, we had to manually set up most of the things we had in Kaseya. However, it was well worth it and we didn't regret moving to Automate for all of our client management.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Miguel H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
ConnectWise Automate is a powerful IT admin
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Automate is a product with a very good price and with a centralized management of many interests and great adaptability.
What is your favorite aspect of this product?
Cost is one of my favorite aspects
What do you dislike most about this product?
What you dislike the most is the tool's malware and ramsonware control
What recommendations would you give to someone considering this product?
Very well validate the need for remote management and threat containment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sean P.
- Role: C-Level
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Oct 2021
Great price, great software, slow support
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Cost versus benefits, the remote software built into it is amazing
What is your favorite aspect of this product?
The remote control portion
What do you dislike most about this product?
Their tech support is horribly slow, and if an issue needs to be escalated, it'll be days
What recommendations would you give to someone considering this product?
Hey it, but know the story level will be slow unless an issue is critical
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Unique Features
Cons
- Less Efficient Service
- Less Caring
- Less Effective Service
