What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Network Management
Mobile Device Management
Patch Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
Sam C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Use it daily its a great tool..
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Can pretty much get it to do anything you need it to.
What is your favorite aspect of this product?
Scripting.
What do you dislike most about this product?
Patching is sometimes a bit hard to get your head around.
What recommendations would you give to someone considering this product?
Invest time into the product and you will reap the rewards.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Adam H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Lots of features. Famously hard to initially setup
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
More customization, breadth of features, especially monitoring / backend admin
What is your favorite aspect of this product?
The backend administrator features. Screenconnect integration
What do you dislike most about this product?
The deployment/ discovery tool is hit or miss
What recommendations would you give to someone considering this product?
You’ll likely want to get a third party expert to set it up / complete initial config
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Craig S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Amazing Automation and Patch Management
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Connectwise is the top dog for MSPs and Automate is well known by a lot. I personally love the UI, probably because I've known it forever now
What is your favorite aspect of this product?
Creating automation scripts and patch management. There is so much it does
What do you dislike most about this product?
Sometimes it can be a bit clunky and take awhile for things to load. I really don't like that the fat client(installed app) and the web version don't have the same features. For instance, in the web UI version they have a new AI tool to create scripting which is awesome but you can't utilize it in the fat client and the web UI doesn't have the ability to retire agents and some other things that the fat client has. I pretty much live in the fat client because it has more available.
What recommendations would you give to someone considering this product?
I don't have any references to pricing myself but I hear it's expensive but I know if you can afford it that CW Automate is amazing. Their support has been pretty bad over the years though so I primarily rely on MSP Geek chats in discord/slack. If you are going to use Automate you must join that so others using it will be able to help you out.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Respectful
Cons
- Wastes Time
- Vendor Friendly Policies
