What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Network Management
Mobile Device Management
Patch Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
Jackie W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great project management and reporting solution
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
When it comes to administration in general, ConnectWise Manage is top-notch and has a simple interface for configuring its many capabilities. ConnectWise Manage has been an excellent tool for managing various projects and coordinating their timelines. This system is the finest option since it facilitates effortless reporting, provides insightful analytics, and can be used for straightforward management of both workflow and project planning.
What is your favorite aspect of this product?
The reports you may generate from your project activities and other services in the cloud are both high-quality and insightful. ConnectWise Manage is a dependable and helpful solution with simple features and straightforward navigation, ideal for managing all of your project's documentation and analytics in one place. The software's capacity for facilitating cooperation amongst members of a project team is remarkable.
What do you dislike most about this product?
Users may find it difficult to generate reports for several projects. Repairs to the system for a select group of local businesses. Adjusting the settings for new users is a complex process.
What recommendations would you give to someone considering this product?
Connectwise takes care of prospects from the very beginning of the sales process all the way through to after-sales service. The majority of its features are self-explanatory, and the integrated connections to academic resources are a great assistance whenever you're confused about how anything works.
Pros
- Reliable
- Efficient Service
- Saves Time
- Transparent
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
The Best RMM I've Tried So Far
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time
Kelly Speers, Author and I.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Awesome! When tied with Helpdesk and NOC
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
The have a North American option to add on help desk. I haven't found any others that are not offshored.
What is your favorite aspect of this product?
The help desk stands out for us.
What do you dislike most about this product?
The client management is offshored and it often takes a long time to deal with issues regarding billing or your account.
What recommendations would you give to someone considering this product?
Try it out, demo what you can and be sure you know what your contract is for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Generous
- Less Efficient Service
- Less Effective Service
