DialedIn Customer Reviews 2024

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DialedIn

7.2 /10

8 Reviews Write a Review

What is DialedIn?

In industry after industry, DialedIn (formerly ChaseData) Call Center Software is the call center software of choice to get calls where they need to go. Productivity is at your fingertips with hundreds of apps integrated through Zapier, connecting you to the tools your call center needs. You’ll notice upticks in customer satisfaction, retention, and in your staff’s morale, too. Robust analytics help management to keep their fingers on the pulse of the call center. Even better, this modern call center can be set up and running in minutes, not days

Company Details

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DialedIn Ratings

Real user data aggregated to summarize the product performance and customer experience.

85 Likeliness to Recommend

100 Plan to Renew

67 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DialedIn?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Leverages Incumbent Status

Feature Ratings

Average 79

Call Recording

100

Call Scripting and Call Flow Management

Multi Channel Queue Management

Ticket Management

Skills Based Routing

Screen Prompts

Multi Channel Intake Integration

Contact Center Analytics

Workforce Management

Contact Center Compliance Management

Knowledge Management

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Breadth of Features

Vendor Support

DialedIn Reviews

Shams A.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Intuitive product

Likeliness to Recommend

10 /10

What differentiates DialedIn from other similar products?

DialedIn really shines with its easy-to-use interface and smart features. It makes campaign management smoother by offering personalized insights and seamless integration with other tools, which sets it apart from the competition.

What is your favorite aspect of this product?

My favorite aspect of DialedIn is how it simplifies campaign management with its intuitive design and smart automation. It makes complex tasks feel manageable and provides useful insights that help optimize performance effortlessly.

What do you dislike most about this product?

What I find most challenging about DialedIn is that it could benefit from more in-depth customization options. Sometimes, the existing features might not fully address specific needs or unique workflows, which can limit flexibility.

What recommendations would you give to someone considering this product?

If someone is considering DialedIn, I’d say go for it if you want an easy-to-use tool with helpful automation and clear insights. It’s great for making campaign management simpler. Just make sure to check if its customization options fit your specific needs.

Pros

Continually Improving Product
Unique Features
Effective Service
Caring

Cons

Leverages Incumbent Status

Kori Patrick C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

All the essentials needed to be productive

Likeliness to Recommend

8 /10

What differentiates DialedIn from other similar products?

Nothing really different from similar products, but it is easy to use.

What is your favorite aspect of this product?

The easy navigation.

What do you dislike most about this product?

Not applicable.

What recommendations would you give to someone considering this product?

I wouldn't have to give recommendations because if they tried the product, they'll see how easy it is to use.

Pros

Helps Innovate
Reliable
Enables Productivity
Caring

Latest Research

DialedIn

What is DialedIn?

Company Details

Need Assistance?

DialedIn Ratings

85 Likeliness to Recommend

100 Plan to Renew

67 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love DialedIn?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

DialedIn Reviews

Shams A.

Intuitive product

Likeliness to Recommend

Pros

Cons

Kori Patrick C.

All the essentials needed to be productive

Likeliness to Recommend

Pros

Title

Feature Ratings

Call Recording

Call Scripting and Call Flow Management

Multi Channel Queue Management

Ticket Management

Skills Based Routing

Screen Prompts

Multi Channel Intake Integration

Contact Center Analytics

Workforce Management

Contact Center Compliance Management

Knowledge Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Breadth of Features

Vendor Support