What is Dialogflow?
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 93%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialogflow?
Pros
- Saves Time
- Helps Innovate
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Natural Language Processing
Knowledgebase
Voice or Text Input
Multi-channel
Workflow Processing
Translation
Learning and Adaptability
Leads Generation
Personalized Service
Application Programming Interface
Scheduled Availability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
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Dialogflow Reviews
David B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
One click, great integration
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
It has everything better than rivals for instance simple programming, excellent support, and learning resources. We are creating and employing chatbots with Dialogflow for both our business and potential customers, and the results are satisfactory. The continuous updates help the user experience to keep getting better.
What is your favorite aspect of this product?
I exclusively use Google Cloud Dialogflow to create WhatsApp chatbots but now we are using it on chatbots for additional platforms, like Facebook Messenger and Instagram. The user interface of Dialogflow is fantastic and is incredibly simple to use and comprehend. To grasp something, I don't need to be an expert; I can quickly comprehend it by experimenting with it.
What do you dislike most about this product?
I didn't like so many things in the tool but one thing that I extremely dislike is how difficult some goods' integration is. Since we people use DialogFlow to create bots, Twilio and Smooch integration should be made simpler.
What recommendations would you give to someone considering this product?
Give this one a try if you're testing out a bot because you can simply combine it with other Google services and you can use either Dialogflow ES or Dialogflow CX without having to purchase the enterprise edition. I was mainly impressed with the beta capabilities of Dialogflow, which are still quite useful and make it simple to create FAQs with just a CSV file.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
joanne c.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Efficient Chatbot Solutions
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow has dedicated the business communications where various chats and live support are established without a problem. More so, the conversations are fully analyzed and results given to succeed the business inquests.
What is your favorite aspect of this product?
Dialogflow has a strong relationship control, which is a suitable way that mend the discussions that people have and the customer services. More so, Dialogflow generates a consistent form of idea sharing, which is robust and more articulate.
What do you dislike most about this product?
Dialogflow increases the chat options which is the solution that increases businesses and other ways that brings customers more close to the business management.
What recommendations would you give to someone considering this product?
Dialogflow has value for various customers requests, where several communications either virtually or other physical are well enhanced. There is precise satisfaction with Dialogflow.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Oleksandr T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Powerful NLP engine for your AI product
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
I did a detailed analysis of all available NLP engines, and I can say with confidence that the Dialogflow is the best in many criteria, especially in terms of the quality of non-English speech recognition.
What is your favorite aspect of this product?
Integration with other Google products is undoubtedly the main advantage. Well, Google is the leader in the field of recognition of all other languages except English and Spanish.
What do you dislike most about this product?
The quality of the non-English speech generation still leaves much to be desired.
What recommendations would you give to someone considering this product?
Start as a user by building a simple chatbot and practice it yourself. In an hour you will get a gorgeous result.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
