This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Google

Dialogflow

Composite Score

8.7 /10

CX Score

8.9 /10

63 Reviews Write a Review

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Dialogflow won the following awards in the Chatbots category

Filter By

5 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 89%
Conflict Resolution:: 89%
Strategy & Innovation:: 93%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

5% Negative

1% Neutral

94% Positive

Pros

Saves Time
Helps Innovate
Reliable
Respectful

Feature Ratings

Average 80

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Leads Generation

Personalized Service

Application Programming Interface

Scheduled Availability

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

Translation missing: en.product_page.ratings.score 9.0

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Agustín N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

It's an Industry Standard.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

You can find support for Dialogflow in every possible way. The official documentation is great and you can find online videos for every use case of Dialogflow.

What is your favorite aspect of this product?

Easy integration, well tested platform and well documented API.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Start implementing with the free tier. Understand the product first and the go beyond the limits.

Pros

Enables Productivity
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Saksham t.

Role: Sales Marketing
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2021

fantastic feature

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

its easy to use and deploy

What is your favorite aspect of this product?

the best part is the template section

What do you dislike most about this product?

what i dislikle is they might need some code

What recommendations would you give to someone considering this product?

need some chatbot or intrigration

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Cons

Slower Product Innovation

Joshua K.

Role: Human Resources
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Dialogflow Review

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

Dialogflow is AI powered and unlike many competitors, it offers both text and voice interactions making it one of the best.

What is your favorite aspect of this product?

I like that the software is modern thanks to the AI features Using Dialogflow is easy and the interface is amazing The software comes at a cost friendly price

What do you dislike most about this product?

No issues with Dialogflow for the time I have used it. It offers some of the best feature

What recommendations would you give to someone considering this product?

Dialogflow is one product that will not disappoint your business. It is affordable and make a good virtual assistant tool.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Latest Research

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dialogflow?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Agustín N.

It's an Industry Standard.

Likeliness to Recommend

Pros

Saksham t.

fantastic feature

Likeliness to Recommend

Pros

Cons

Joshua K.

Dialogflow Review

Likeliness to Recommend

Pros

Most Popular Dialogflow Comparisons

LiveChat

Intercom

Tidio

Drift Conversation Cloud

Manychat

Freshchat

Title

Up 1
Since last award

Feature Ratings

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Leads Generation

Personalized Service

Application Programming Interface

Scheduled Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization