What is Dialogflow?
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
4
Since last award
99 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialogflow?
Pros
- Saves Time
- Respectful
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Natural Language Processing
Voice or Text Input
Multi-channel
Learning and Adaptability
Scheduled Availability
Workflow Processing
Application Programming Interface
Translation
Personalized Service
Leads Generation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
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Dialogflow Reviews
Samuel T.
- Role: Student Academic
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great product.
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
The product solves the problem it was created to solve. Simple.
What is your favorite aspect of this product?
I do not have a favorite feature of the product, but I think the product is just great.
What do you dislike most about this product?
There is nothing about the product I dislike.
What recommendations would you give to someone considering this product?
They won't regret purchasing/using this product.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Inspires Innovation
Aditi T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
User-friendly, but struggles with complex queries
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow is different because it supports many languages, works well with Google services, and understands natural language really well, making it easy to create smart chatbots for various platforms.
What is your favorite aspect of this product?
My favorite aspect of Dialogflow is its user-friendly interface, which makes it easy for anyone to create and manage chatbots without needing deep technical knowledge.
What do you dislike most about this product?
What I dislike most about Dialogflow is that it can sometimes struggle with understanding very complex queries, which might lead to inaccurate responses. Additionally, its pricing can become confusing, especially with different usage tiers.
What recommendations would you give to someone considering this product?
If you're considering Dialogflow, start with simple projects to get the hang of it, and test how well it understands different questions before you launch your chatbot.
Pros
- Acts with Integrity
- Includes Product Enhancements
- Appreciates Incumbent Status
- Helps Innovate
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Natural conversation, but tricky to fine-tune.
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow is different because it lets a computer understand conversations more naturally, like how people talk. It’s also easy to connect it to things like apps, websites, or smart speakers, and you can adjust it to make sure it answers in the way you want.
What is your favorite aspect of this product?
One of my favorite aspects of Dialogflow is how naturally it can understand and respond to different ways people ask the same thing. It feels almost like talking to a person because you don’t have to stick to exact phrases, which makes interactions feel smooth and flexible.
What do you dislike most about this product?
The thing I dislike most about Dialogflow is that sometimes it can be tricky to fine-tune the responses, especially for complex conversations. You might need to spend a lot of time training it to handle specific situations, and if it doesn’t recognize a user’s intent correctly, the interaction can feel frustrating or robotic.
What recommendations would you give to someone considering this product?
What bugs me about Dialogflow is that it sometimes struggles with tricky conversations, and when it gets confused, the replies can feel a bit off, not like how people naturally talk.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
