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Dialogflow Logo
Dialogflow Logo
Google

Dialogflow

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Dialogflow
8.7 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
89%
Conflict Resolution:
89%
Strategy & Innovation:
93%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

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5% Negative
1% Neutral
94% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Respectful

Feature Ratings

Average 80

Natural Language Processing

84

Knowledgebase

83

Voice or Text Input

83

Multi-channel

83

Workflow Processing

81

Translation

81

Learning and Adaptability

80

Leads Generation

79

Personalized Service

78

Application Programming Interface

78

Scheduled Availability

78

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Quality of Features

82

Availability and Quality of Training

81

Business Value Created

81

Breadth of Features

81

Ease of IT Administration

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

Ease of Data Integration

78

Usability and Intuitiveness

78

Ease of Customization

77

Dialogflow Reviews

Prince P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful and Easy-to-Use Chatbot Platform

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

What really makes Dialogflow stand out is how smoothly it integrates with Google Cloud services and popular platforms like Google Assistant, Slack, and Messenger. Its natural language understanding is one of the best out there, making conversations feel more fluid and intuitive. The tool is also very user-friendly for those who want to get started quickly, while still offering depth for developers who need customization. That balance between power and ease of use is what sets it apart from other chatbot builders.

What is your favorite aspect of this product?

My favorite thing about Dialogflow is how intuitive it is to set up intents and train the model. Even if you’re not a machine learning expert, you can still create a chatbot that understands complex user inputs pretty quickly. I also appreciate the prebuilt agents and templates—they help save time and give you a head start on your project.

What do you dislike most about this product?

What I dislike most is the pricing complexity and the fact that some features are only available on paid plans. For small businesses or solo developers, it can be a bit limiting. Also, navigating some of the technical documentation can feel overwhelming if you’re just starting out, as it assumes a bit of background knowledge.

What recommendations would you give to someone considering this product?

If you’re considering Dialogflow, I’d say go for it—especially if you’re building a chatbot for web or app integration. Start with the free tier to explore how intents and entities work, and test everything using the built-in simulator. Take advantage of the documentation and templates, and don’t be afraid to experiment. It’s a great tool whether you’re building something simple or scaling to more complex, multi-channel conversations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Goutam J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, but limited flexibility.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is easy to use and understands natural language well, so it feels like talking to a person. It also connects smoothly with Google’s tools, making it simple to create chatbots that feel natural and respond accurately.

What is your favorite aspect of this product?

One of the best aspects of Dialogflow is its powerful natural language processing, which makes conversations feel more intuitive and human-like, even without deep technical expertise. This allows developers to build smart, responsive chatbots quickly and easily.

What do you dislike most about this product?

The main drawback of Dialogflow is that it can struggle with complex conversations and isn’t as flexible when connecting with tools outside Google.

What recommendations would you give to someone considering this product?

If you’re thinking about using Dialogflow, focus on simple chatbot tasks, use it with Google tools, and take advantage of its natural language abilities to make conversations feel real.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Akarshit C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Great for Conversations, Complex Setup.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different from other products because it makes chatbots understand and respond in a human-like way, making interactions feel more natural.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is how easily it understands natural, human-like language, making it simple to build chatbots that feel like you’re talking to a real person.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can get complex when handling advanced customizations or when integrating with non-Google services, which can sometimes feel a bit restrictive.

What recommendations would you give to someone considering this product?

If you’re considering Dialogflow, I’d recommend starting with simple projects to get familiar with its features. Focus on understanding how intents and entities work, and be prepared to explore Google’s ecosystem for the best integration experience.

Pros

  • Caring
  • Respectful
  • Generous Negotitation
  • Helps Innovate

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