What is Dialogflow?
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
4
Since last award
99 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialogflow?
Pros
- Saves Time
- Respectful
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Natural Language Processing
Voice or Text Input
Multi-channel
Learning and Adaptability
Scheduled Availability
Workflow Processing
Application Programming Interface
Translation
Personalized Service
Leads Generation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
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Dialogflow Reviews
Siddharth K.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Best in class NLP, Multichannel support. Low cost
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow has quite some amazing features. Following are the list of features that differentiates Dialogflow: Multilingual support: engage with your global user/customer base with support for over 30+ languages Analytics: gain insights into agent performance and customer engagements Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases Supplemental questions: handle deviations in conversations, then gracefully return to the main flow Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations
What is your favorite aspect of this product?
That Dialogflow supports Omnichannel integration. which means build once, deploy across your contact center and digital channels. WIth this the virtual agent has to be built once for all the use cases and can be replciated as is for all channels together
What do you dislike most about this product?
Some inputs aren't properly recorded, and agent education occasionally doesn't begin when modifications are being saved for agents. The lack of an interface for managing the conversational logics is the element of Dialogflow ES that I like the least. Even though most of the integrations are supported there are still certain key platforms like Whatsapp, Teams, etc that are not available directly.
What recommendations would you give to someone considering this product?
Should definitely try moving ahead with Dialogflow. Dialogflow is really good at understanding the user with Google’s AI. But the hard part of Dialogflow is creating chatbot flows, making a personalized conversation and storing user information. The list price for Dialogdlow is available on the Google cloud website and I would recommend going through the same to get an idea of the charges
Pros
- Helps Innovate
- Enables Productivity
- Saves Time
- Client Friendly Policies
Daniel E.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Excellent chatbot tool."
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
The number of languages that may be used with this application is significantly lower than that of other programs.
What is your favorite aspect of this product?
Dialogflow is an excellent chatbot-building tool with a simple and powerful user interface. It simplifies the creation of chatbots because to its extensive library of pre-built agents and training words.
What do you dislike most about this product?
When the chatbot is ready for live deployment, further integrations can be added. Aside from this, I have no further complaints about the platform because it achieves what it sets out to do.
What recommendations would you give to someone considering this product?
This application comes highly recommended by me due to the fact that it is incredibly simple to operate and can be incorporated into a variety of different social networks.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Caring
Joaquin A.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
"Ideal program for chatbots."
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
It's different from other programs because it's so simple to use, because its features are so comprehensive, and because it gives us access to so many of those features without charging us anything.
What is your favorite aspect of this product?
This might be thought of as akin to the simplicity with which a chatbot application can be programmed. Simple and straightforward user interface. The development of a custom Normal chat bot is within the capabilities of even the most novice programmer with access to adequate tutorials. To top it all off, it has a ton of built-in integrations with popular messaging apps, so users can quickly and easily bring their chat bots to market on a variety of channels.
What do you dislike most about this product?
DialogFlow's functionalities are currently in testing stages. There are now just a few of languages to choose from. Inclusion of more languages would be preferable. Regular users may struggle with several of DialogFlow's more complex capabilities. If you have experience with computer programming, that's ideal.
What recommendations would you give to someone considering this product?
It stands out from competing software because its interface is easy and it provides a wealth of functions at no cost.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
