What is Dialogflow?
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
4
Since last award
99 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialogflow?
Pros
- Saves Time
- Respectful
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Natural Language Processing
Voice or Text Input
Multi-channel
Learning and Adaptability
Scheduled Availability
Workflow Processing
Application Programming Interface
Translation
Personalized Service
Leads Generation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
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Dialogflow Reviews
Anish A.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2022
Best Tool to Make Chatbots
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
I love the user interface. It's easy to use and easily understandable. You don't need to be an expert to understand this. Can easily understand by simply playing around with it.
What is your favorite aspect of this product?
I'm using Google Cloud Dialog flow manly for building WhatsApp chatbots. Now, we're also using it on other platform chatbots such as Facebook Messenger and Instagram.
What do you dislike most about this product?
It's pretty hard when we go too deep in intents. For example, when I need to edit 5 intents, which are 3 steps inside, it will take a lot of effort to reach the intents and edit them
What recommendations would you give to someone considering this product?
If you are an Automation Engineer and want to build interactive and smart chatbots then Google Dialogflow is the best option for it. It's very fast and easy to learn with lots of integrations!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Alan S.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
David B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
One click, great integration
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
It has everything better than rivals for instance simple programming, excellent support, and learning resources. We are creating and employing chatbots with Dialogflow for both our business and potential customers, and the results are satisfactory. The continuous updates help the user experience to keep getting better.
What is your favorite aspect of this product?
I exclusively use Google Cloud Dialogflow to create WhatsApp chatbots but now we are using it on chatbots for additional platforms, like Facebook Messenger and Instagram. The user interface of Dialogflow is fantastic and is incredibly simple to use and comprehend. To grasp something, I don't need to be an expert; I can quickly comprehend it by experimenting with it.
What do you dislike most about this product?
I didn't like so many things in the tool but one thing that I extremely dislike is how difficult some goods' integration is. Since we people use DialogFlow to create bots, Twilio and Smooch integration should be made simpler.
What recommendations would you give to someone considering this product?
Give this one a try if you're testing out a bot because you can simply combine it with other Google services and you can use either Dialogflow ES or Dialogflow CX without having to purchase the enterprise edition. I was mainly impressed with the beta capabilities of Dialogflow, which are still quite useful and make it simple to create FAQs with just a CSV file.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
