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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

88

Mobile

88

Security

87

Regulatory Compliance

87

Audit Trail

85

Notifications

85

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Andrea M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Sign new documents using very few steps.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Other platforms similar to DocuSign only focus on offering Digital Signature services, leaving aside the management of contracts and agreements, this is where the main difference comes in, DocuSign offers a section where you can create a new negotiation and monitor it very closely until the end of this negotiation, this is very useful to finalize contracts within the platform. Other platforms other less encryption security and lower standards, DocuSign has very varied security standars to ensure the validity of each digital signature worldwide, this is fantastic and is one of the things that caught my attention the most.

What is your favorite aspect of this product?

DocuSign has excellent integration with any document management platform, which allows you to use a digital signature previously stored in DocuSign in all the documents you want, just by having an active integration in those platforms, all documents can be signed without having to import that document to DocuSign. The templates offered are quite striking and varied, you can apply a different template for each contract you make, there are templates for IT Services, finances and much more. DocuSign supports any document format, which allows you to import any document and use the signature.

What do you dislike most about this product?

I haven't seen problems while using DocuSign, in our IT Company it is absolutely essential to have a signature service that allows us to sign contracts remotely and in just a couple of seconds, so I must admit that DocuSign has been very useful and has not had any negative characteristics, I have been impressed by the usefulness of this platform for so many signatures that we make to finalize our IT services with new clients.

What recommendations would you give to someone considering this product?

The first recommendation is that professionals should constantly use the templates offered by DocuSign, this will greatly improve the general design of each contract and will reduce the creation time, the templates make the user save time. I also recommend that you always use the preview feature, this will help the recipient always receive a complete version of each document and not have any errors within it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bella C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Advanced e-signature platform

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

We can sign documents from your phones, and from anywhere making it very convenient.

What is your favorite aspect of this product?

DocuSign is an electronic signature software that allows you to sign documents quickly and easily. It helps businesses handle agreements without the headache of paper documents all thanks to its easy to use tools. Users can sign documents at any time and from any location using their phones or computers.

What do you dislike most about this product?

I really love the way it is working and providing fantastic services. It has brought easiness in our life by proving effective functionalities.

What recommendations would you give to someone considering this product?

All because of its user-friendly interface which helps you stay organized. However, if you need lots of customization, you might want to look at other options.

Pros

  • Continually Improving Product
  • Effective Service
  • Inspires Innovation
  • Respectful

Goto A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

My Experience With DocuSign

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

It makes both electronic signing and documents management easy.

What is your favorite aspect of this product?

It is fast when sending documents for Signing. It's legally binding and therefore makes doing business online effective. It's reliable and easy to use.

What do you dislike most about this product?

No bad experiences yet. It's the best electronic signature solution I have used.

What recommendations would you give to someone considering this product?

I'm recommending this product fully. Fits the bill as an electronic signing solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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