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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

Up 1
Since last award

86 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
86%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

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2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

88

Mobile

88

Regulatory Compliance

86

Audit Trail

86

Notifications

85

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

86

Ease of Customization

83

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

81

Availability and Quality of Training

81

DocuSign Reviews

Ajayi I.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

DocuSign, a product for peak efficiency.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

One unique feature that differentiates it from other similar product is that it offers an advanced authentication beyond basic authentication methods, making it security-wise and safe to integrate it with a wide range of applications.

What is your favorite aspect of this product?

The advanced security and compliance features

What do you dislike most about this product?

The possibility of the e-mails getting flagged as spams.

What recommendations would you give to someone considering this product?

It is a very good product to maximize efficiency and streamline workflow. More importantly, If your priority is security and compliance, go for DocuSign. You will definitely get the best out of it if you opt in for the paid features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lindsay M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Is DocuSign the Best Electronic Signature Solution

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Several key differentiators make it unique among its competitors. It is one of the most adopted e-signature platforms globally. It offers industry-based compliance, such as HIPAA, for highly regulated sectors, including government official use and health sectors. It offers extensive integration capabilities for embedding e-signature into custom apps and workflows.

What is your favorite aspect of this product?

DocuSign’s user-friendly features and intuitive nature with a smooth experience in document signing for correspondents and recipients. Its features are usable for even non-tech-savvy users effortlessly. Its strong compliance ensures the legally binding and security of the documents. Its mobile app makes document signing and managing easy to deal with. A wide array of integration makes it fit in all types of business environments.

What do you dislike most about this product?

It is a great market leader along with a few downsides which need attention. DocuSign has restricted document editing features. It supports us sending and signing thousands of documents but as far as editing is concerned, I find it very limited and restrained.

What recommendations would you give to someone considering this product?

DocuSign is highly recommended for the fulfillment of highly advanced business features including bulk-sending compliance tools, etc. But to leverage it fully, a basic training session is suggested for the advanced workflow as the compliance would be complex to deal with.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Frank R. C.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

DocuSign helps Achieve Brand Signature Efficiency

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

The following reasons led to the selection of DocuSign: security and compliant certification are highly robust to ensure each signature is valid and legal. From the other programs, it is unique because it is integrated with cloud storage, CRM, and email. One interesting feature that has to be mentioned is the audit trail that offers a comprehensive report on all the operations with the document.

What is your favorite aspect of this product?

It is intuitive, and this entails that the documents can be sent, tracked, and completed through reduced or without much human interaction. This integrates functioning and strengthens working relations within the company’s organizational structure as well as with other entities. This further enhances the overall security and compliance status of the contracts, enabling people to handle risky deals remotely in a very effective manner.

What do you dislike most about this product?

For instance, the customization of the branding is somewhat restricted and therefore makes it difficult to accomplish the patented branding of the company on special requests.

What recommendations would you give to someone considering this product?

It has become a norm in my daily brand advertising operations to make use of DocuSign in managing my documents. There is no better example than that period that I worked that was very critical in terms of campaign period and hence the need to make approvals faster. Our efficiency in getting approvals was also improved, as we were able to go from days to hours through DocuSign. Several features of the application, such as a clear audit trail that explained each move made during the process and timely update notification, were beneficial and increased flexibility in operations at work.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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