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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Up
1
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Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Anjum M.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Best e-signature solution
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Send multiple recipients at once. We have integrated other sign products with few clients and you can not send email to multiple signer.
What is your favorite aspect of this product?
Audit trails and automated workflows, including reminders.
What do you dislike most about this product?
While basic features are easy to use, setting up advanced workflows, custom fields, or integrations can be complex and may require technical assistance.
What recommendations would you give to someone considering this product?
Yes, I will recommend Docu Sign to someone who is looking for a easy app for sending document for signatures.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Jeff M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
It’s ok but I prefer a different solution
Likeliness to Recommend
What differentiates DocuSign from other similar products?
PandaDoc instead of Docusign
What is your favorite aspect of this product?
Digital signing is ok
What do you dislike most about this product?
That we were promised one price and given another
What recommendations would you give to someone considering this product?
Go with another solution or make sure you have the price in writing
Pros
- Security Protects
Cons
- Less Friendly Negotiation
- Slower Product Innovation
- Less Reliable
Yeni O.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2024
Always met my document signing needs.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Docusign is more than a software for collecting electronic signatures. It is used by several departments within my organization as a web form for collecting informations, as an enabler for quote to cash processes within the sales department, and so on. This multi-use case nature of Docusign stands it out from close alternatives, I think.
What is your favorite aspect of this product?
I am impressed with the security provisions on Docusign which ensures the safety and authenticity of data shared through the platform . In this case, Docusigns threat detection and signer ID verification protocols clearly come to mind. More personally, the seamless and straightforward process of collecting and signing documents through Docusign really appeals to me.
What do you dislike most about this product?
Docusign mobile app. can and should be better. I have had multiple experiences with minor glitches on the app. which forces me to signout and then sign-in back into the app. On other occasions, I have to tap on an option multiple times before it responds.
What recommendations would you give to someone considering this product?
For all processes that involve inputting signatures digitally, I think Docusign should get strong consideration.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
