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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Maria kemi W.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
For e-signatures, it is the best.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Its support for the most important type of document file formats we use in my department. This ensures that my team can send important documents for signature collection. Close to this is Docusign's ability to automatically tag form fields on pdf documents , ensuring that our contractual documents are filled faster and with less room for errors.
What is your favorite aspect of this product?
I am in love with Docusign's contract lifecycle feature. With this feature, we have been able to integrate Docusign with our CRM ( customer relationship management ) tool of choice, therefore allowing for automatic population of contractual documents to be sent to new partners and customers.
What do you dislike most about this product?
Docusign impresses me in all ways and honestly, it has perfectly met the business needs of my department and organization at large.
What recommendations would you give to someone considering this product?
Integrating Docusign with critical third party software programs is important for would-be teams and departments looking to adopt this software program.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Pragya J.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
Best Contract execution tool
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It's post execution functionality. including but not limited to Contract abstraction work, Contract review work along with easy to execute agreements functionality makes it stand out from its competitors.
What is your favorite aspect of this product?
The easy to execute functionality whereby we are able to execute agreements within a day.
What do you dislike most about this product?
There is nothing to dislike about DocuSign as such.
What recommendations would you give to someone considering this product?
If your organization has a large size and is looking to execute numerous agreements in a day, you can definitely consider DocuSign.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Santosh M.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2024
Easy and good product to use in company
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Pretty good and seamless product
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
May be the cost factor can be per use based
What recommendations would you give to someone considering this product?
Good to use and easy
Pros
- Efficient Service
- Effective Service
- Saves Time
- Respectful
