Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
DocuSign Logo Award Winner Product Badge
DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

Filter By

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
87%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Security Protects

Feature Ratings

Average 88

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

89

Mobile

88

Regulatory Compliance

87

Notifications

86

Templates

86

Audit Trail

86

Customizable Branding

85

Workflow

85

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

82

DocuSign Reviews

Jackline C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and does not cost much money

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The newly added AI in the tool make it easy for one to summarize the contract and simplify it hence making it easy for one to understand what the contract is about.

What is your favorite aspect of this product?

I like the added feature for Stamps, you can easily create stamps from the tool by customizing the fonts just to make contract signing appear much like physical one, there are also a lot of signature customization that any anyone can select from.

What do you dislike most about this product?

The tool is too slow to upload the documents and while adding the document into the tool, it becomes also too slow, it is so hard to interact with customer care team when you face challenges with the tool.

What recommendations would you give to someone considering this product?

I would recommend the tool to anyone looking for online tool to manage signing and contracts.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Altruistic
  • Acts with Integrity

Christina R.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Excellent digital verification Approach

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign ensure the sight and hearing impaired persons gain access. DocuSign has the capability to accept and support Government provided documents such as ID’s and passports.

What is your favorite aspect of this product?

DocuSign has the capability of saving information and data. New customers get to enjoy a trial period of 30 Days before they decide to fully acquire the platform that also has a multi support format of files.

What do you dislike most about this product?

New companies may face payment issues as DocuSign fails to employ flexible payment plans. It also fails to integrate fully with out-dated infrastructure and from that, it provides poor navigation instructions and poor user interface.

What recommendations would you give to someone considering this product?

DocuSign’s has advanced technologically over the years providing identify verification from any location globally also providing quickest solution to data security.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Francois B.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

great tool but pricey

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

the great ease of use

What is your favorite aspect of this product?

audit trail

What do you dislike most about this product?

the price!

What recommendations would you give to someone considering this product?

if it integrates perfectly within your existing tools go for it

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Commodity Features
  • Less Inspiring

Most Popular DocuSign Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171