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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Cindy H.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Easy Way to Sign and Seal Deals
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign offers a variety of security features, such as two-factor authentication and audit trails, to protect your data
What is your favorite aspect of this product?
It's very simple to send a document for signature, and the signing process is just as easy. DocuSign also offers a variety of features to help you manage your signing process, such as templates and reminders
What do you dislike most about this product?
It does not have the ability to track the progress of document signing across multiple teams and departments
What recommendations would you give to someone considering this product?
If you're considering using DocuSign, I recommend first taking advantage of their free trial. This will give you a chance to try out the platform and see if it's right
Pros
- Fair
- Continually Improving Product
- Enables Productivity
- Efficient Service
Cons
- Under Delivered
Nick R.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2023
Great document solution for approvals
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Ability to generate e-signatures using a widely trusted source. Excellent auditing capabilities, can reach external people easily and good workflow solution. Auditing is great
What is your favorite aspect of this product?
Ability to integrate to 3rd party solutions such as Salesforce. Apply templates and can route to different people based on workflow. Easy to configure
What do you dislike most about this product?
Sometimes fields in templates do not align, Workflows are good if configured properly.
What recommendations would you give to someone considering this product?
Trial the solution and establish business requirements before implementing, will save a lot of time.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Thomas W.
- Role: Public Sector
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2023
Enhances electronic contract signing process
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign has many incredible features and it is easy to use. Therefore, you are unlikely to experience any problem when uploading files, editing them, sending to clients to sign. Signing documents is also easy.
What is your favorite aspect of this product?
I like DocuSign because anyone can use it without training. Even new customers rarely find it hard to use. It also makes clients know you mean business so they fulfill their obligations without issues. I also like it because it saves time because clients can access the documents and sign them from home or wherever they are.
What do you dislike most about this product?
DosuSign is a premium solution which attracts a monthly or annual fee. Obviously I would appreciate a reduced rate or a free tool with similar functions. You can not edit documents or sign them when you are offline. It also makes some clients feel like we are pressuring them to enter into a very serious contract. Some back off at that point.
What recommendations would you give to someone considering this product?
Create a template that you can easily edit by change names, service fees, and contract dates etc and send to clients right away. You will save time and ensure the contracts are fairly uniform.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
