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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
87%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

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Bar chart with 10 data series.
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2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Security Protects

Feature Ratings

Average 88

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

89

Mobile

88

Regulatory Compliance

87

Notifications

86

Templates

86

Audit Trail

86

Customizable Branding

85

Workflow

85

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

82

DocuSign Reviews

Aasish S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

User experience.

What recommendations would you give to someone considering this product?

Very user-friendly and gets the job done.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cindy H.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy Way to Sign and Seal Deals

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

DocuSign offers a variety of security features, such as two-factor authentication and audit trails, to protect your data

What is your favorite aspect of this product?

It's very simple to send a document for signature, and the signing process is just as easy. DocuSign also offers a variety of features to help you manage your signing process, such as templates and reminders

What do you dislike most about this product?

It does not have the ability to track the progress of document signing across multiple teams and departments

What recommendations would you give to someone considering this product?

If you're considering using DocuSign, I recommend first taking advantage of their free trial. This will give you a chance to try out the platform and see if it's right

Pros

  • Fair
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Cons

  • Under Delivered

Chelsea E.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Amazing for secure signatures!

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Its extremely secure.

What is your favorite aspect of this product?

It keeps a memory of previous contacts.

What do you dislike most about this product?

Constant sign-in necessity.

What recommendations would you give to someone considering this product?

If you can afford it, this is the esignature product to use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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