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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

82

Availability and Quality of Training

79

DocuSign Reviews

Chris m.

  • Role: Consultant
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great easy service to use and make things easier

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

its accepted in 180 plus countries

What is your favorite aspect of this product?

eliminates paper

What do you dislike most about this product?

nothing currently

What recommendations would you give to someone considering this product?

Definitely go for it is the way of the future.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lorenzoロレンツォ M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A simple and powerful digital signature platform

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign enables us to obtain the necessary signatures with standardized legal terminology fast and effectively. Our agreements and contracts are rapidly signed with the use of confirmation emails that contain digital signatures. You can use this feature to designate many signers, and Docusign will let you know when each one has finished. To distribute field papers to our staff, we utilize DocuSign.

What is your favorite aspect of this product?

I enjoy how simple it is to use; you receive clear, step-by-step directions, and it's simple to gather the required signatures. It isn't any more complex than the Adobe PDF or Microsoft Word editor. I enjoy that DocuSign enables us to sign documents for our clients and workers electronically; as a result, adopting DocuSign has enhanced our productivity and decreased our administrative expenses.

What do you dislike most about this product?

It can be time-consuming if you have an extensive document with lots of fields that need to be initialed, signed, or filled out. I wish there were a way to transmit documents in bulk while pulling data from an Excel or Google sheet, such as the recipient's name and email address.

What recommendations would you give to someone considering this product?

Sending documents to different parties for signatures is simple to utilize. The smartphone app is also incredibly user-friendly. As many businesses and individuals use it, enablement is simple because they are accustomed to it. The ease of signing documents without needing to schedule an appointment wherever you are is what I enjoy best. I appreciate how the system automatically notifies people who haven't joined each day.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marcelo-alegría F.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Platform for signing business documents

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign differs from other digital signature services with unique features, such as its integration with cloud-based office programs like Dropbox and Google Drive. Seeing the specifics and events of the signature or trace is very helpful with the completion certificate. The best feature of DocuSign is its capacity to import fields from Salesforce into PDF documents.

What is your favorite aspect of this product?

I adore the ability to save templates; simply choosing a template makes things so much simpler as we frequently submit the same form repeatedly. I like that it's simple to get two people to sign documents and that you can know where something "is" so that neither of you signs the incorrect copy. The fact that you may personalize your signature for each form you sign and even scan documents to sign them without ever leaving your computer is lovely.

What do you dislike most about this product?

It is not a component of the PDF ecosystem. It is standalone, which makes it more challenging to use than PDF products from competitors. I hope you can personalize your signature more effectively. Also, it appears to delete the document after a predetermined period; it would be wonderful to go back and retrieve it at any moment.

What recommendations would you give to someone considering this product?

The fact that it doesn't have many functions makes it simpler for most employees to utilize. It also makes it challenging to omit a signature or initial because it guides signers through the signing procedure. Simple access from even the most remote regions utilizing any standard device such as a laptop, desktop, or even a personal computer and tablet Users can track papers, examine real-time updates, and view documents in the queue using the dashboard.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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