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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Pinki J.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2025
Turns 'Sign This' into 'Done.' Just Watch the Bill
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign feels like the reliable friend who handles paperwork for you. While others can sign stuff online, DocuSign just makes it painless – it works right inside tools you already use (like Gmail or Word), keeps things super secure so you never sweat the small print, and guides everyone smoothly from signing to finishing. It’s not just a button; it’s the easiest way to get real people to say "yes" without the hassle.
What is your favorite aspect of this product?
DocuSign makes signing documents incredibly fast and easy – no printing, scanning, or chasing people down. It works right inside tools you already use (like email or Word), guides everyone step-by-step, and keeps everything secure. You go from "please sign this" to "done!" in minutes.
What do you dislike most about this product?
While simple tasks feel free or cheap, using DocuSign seriously across a team or for complex workflows gets expensive quickly. It’s like paying extra for every suitcase after your first one on a flight – the more you need (features, users, documents), the steeper the bill climbs. It can feel pricey for smaller teams or heavy users.
What recommendations would you give to someone considering this product?
Before you pay, give it a real test drive. Start with their free trial or cheapest plan and use it like you normally would – send a few real documents, get signatures. See if that "magic wand" feeling is worth it for you. Be honest about how much signing you actually do: if it's only a few things a month, free or cheaper tools might do the job. But if you're buried in paperwork or managing a team, DocuSign's speed and smarts often make the cost worth it. Watch the price though – it can sneak up on you like printer ink, especially if you send a lot. If you use tools like Outlook, Google, or Salesforce daily,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jonnabelle A. V.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jul 2025
Docusign is very convenient in our day to day work
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Very user friendly
What is your favorite aspect of this product?
Ease of review and signing of document
What do you dislike most about this product?
Nothing much since product is okay
What recommendations would you give to someone considering this product?
Definitely recommended!
Pros
- Unique Features
- Helps Innovate
- Reliable
- Performance Enhancing
Summer R.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2025
Streamlined signatures, anytime, anywhere
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign stands out for being smooth even when it is handling large number of files, That makes reliable for big companies so they do not need to be worried about delays and crashes.
What is your favorite aspect of this product?
I like because it keeps record of everything which is happens, So i know my documents are safe, legal, and i can see who did what if needed which makes it secure for my documents so nobody can alterr my documents without me knowing.
What do you dislike most about this product?
It lacks for deeper customization for documents.
What recommendations would you give to someone considering this product?
My advise is that take full advatages of DocuSign's templetes and workflow automation because it going to save a lot of time for you.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Caring
