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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Up
1
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Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2025
Tremendous, Unshakable & Fragile E-Signature Guru
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Margaret T.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2025
Game-Changing e-Signature Software
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The advanced security and authentication ensure the integrity of documents. It's available bank-grade encryption enables it to secure documents and data. It also facilitates AI-powered features to analyze contract terms and vulnerabilities. Its customizable workflows and automation assist complex processes of approval and conditional logic.
What is your favorite aspect of this product?
DocuSign insight aids our businesses in recognizing the risks and threats in the agreement. It enables us to sketch, type, or upload our signatures as it supports witness signatures and notarized e-signatures. With the help of bulk send, we are able to send thousands of recipients at once. It keeps recording every up-to-the-minute document for in-depth audit trails.
What do you dislike most about this product?
For new users of our company, basic training is requisite to make them familiar with their advanced features such as API automation, compliance settings, and workflow automation. This becomes a time-consuming process, thus slowing down our progress.
What recommendations would you give to someone considering this product?
Highly recommended tool. It will fit in better with your system if you are already familiar with its functioning and the needs of your work.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Erick C.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2025
Simple, uncomplicated and effective.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Ease of use, and was one of the original digital signature software services, which was quite innovative at the time.
What is your favorite aspect of this product?
Docusign is very straightforward once you understand the workload. Create your digital signature, and you can simply apply it where necessary. Industry recognised as a legitimate end user signature akin to pen and ink.
What do you dislike most about this product?
The workflow can be a little confusing at first, but once you have gone through it then it becomes second nature.
What recommendations would you give to someone considering this product?
Industry standard for digital signatures. Easy and doesn't overcomplicate what doesn't need to be.
Pros
- Effective Service
- Saves Time
- Continually Improving Product
- Reliable
