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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Up
1
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Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
Simple for every party involved, super easy
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Less Generous
Isabella G.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2025
DocuSign Transforms Document Workflows Seamlessly
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The security foundation at DocuSign represents its main differentiator from competitors. Our tranquility during document handling stems from DocuSign's use of encryption, which adheres to international standards. The audit trail performs exceptionally well by generating systematic records of all document actions starting with viewing and ending with signing for our audit purposes.
What is your favorite aspect of this product?
Our marketing campaigns function smoothly because of the mobile signing feature built into the platform. Through mobile access to signing contracts, our business partners have cut down our marketing campaign launch durations significantly. Template creation in DocuSign proved vital for our team because we made templates for our frequent marketing deals, which cut down our document preparation work by many hours.
What do you dislike most about this product?
The search capabilities require improvement because additional advanced filtering options should permit users to separate documents by category and department type. The analytics dashboard lacks sufficient detail about document workflows so it fails to show document bottlenecks effectively.
What recommendations would you give to someone considering this product?
This process would need several weeks to finish, according to previous practices. We completed all signature collection through DocuSign within hours. Executive staff members could complete their tasks through mobile devices anywhere they traveled thanks to the solution's mobile signing capability. Watching these signature notifications appeared as a major satisfaction point, since it meant we stayed on track with our planned launch schedule.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel D.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
A game-changer for digital signatures
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign is an intuitive software that has a wide breadth of features, especially one that covers compliance and other legal procedures. DocuSign is easy to implement, it performs well on mobile, it supports various file types, and has an automated workflow that helps you collects digital signatures from your clients easily without strees
What is your favorite aspect of this product?
My favorite aspect of this product is the UI, it's beautiful and intuitive - and also I love the ease of creating documents with their drag and drop builder. Sending documents and organizing them is a breeze, and finally, the DocuSign platform is very secure as it offers rigorous security features and standard like securing your documents with passwords, and as an admin you can set permissions for your team, either allowing them to access a specific feature or denying them access.
What do you dislike most about this product?
The software is pricey
What recommendations would you give to someone considering this product?
It's the best software for e-signature and document management for your organization, you can send documents to your clients securely and receive them when they have been signed via your dashboard. And the UI is very easy to use and implement
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
