.png){kind=small}
What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDocuSign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on DocuSign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Diego F.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
Fantastic product!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Easy to organize documents and eco-friendly because don't use paper.
What is your favorite aspect of this product?
Digital signs.
What do you dislike most about this product?
I don't have dislikes.
What recommendations would you give to someone considering this product?
I really recommend this product. Say "Bye-bye" to paper and keep your contracts organized and secure.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Almas N.
- Role: Consultant
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2023
very reliable product
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Easy to use
What is your favorite aspect of this product?
Digital signature
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
I will recommend this product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Ivanka S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
I do not think we can ask for better.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Docusign allows for and simplifies the process of creating contractual document signing workflows by integrating with key sales and marketing software that we use as a company, allowing individuals to be able to remotely contribute to contract customization and automating specific aspects of the contracting process. All of the aforementioned has been key to creating automated workflows for sending contractual documents to customers and collecting their signature on the documents with as little human input as there can be.
What is your favorite aspect of this product?
Docusign identify takes up a critical role in our document signing experience using Docusign. We have extensively leveraged this feature to verify the identity of our customers , in the case of sensitive agreements. Docusign identify completely takes care of e-signature verifications , authentications and identity proofing. As a company, this has taken a lot of burden off our neck.
What do you dislike most about this product?
Docusign does a good job , as far as collecting signatures for contracts is concerned. I do not think that we can ask for more as a team and from the perspective of my organization.
What recommendations would you give to someone considering this product?
Docusign's dynamic approach to contract signing has improved the speed with which we can get customers to append their signatures on contracts. More importantly, is how we ' ve been able to successfully automate a large part of this process.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
