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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Up
1
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Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Zethi B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Docusign modernized how we collect e-signatures.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I am of the opinion that Docusign's contract lifecycle management provision sets it apart from similar products. Docusign's Contract lifecycle management ( CLM ) simplifies the process of managing contracts with our customers., across the contracts lifecycle. By automating important manual tasks like contract drafting ,and accelerating contract approvals , we are closing deals faster by simply getting contracts across to our customers faster than we ever did before Docusign.
What is your favorite aspect of this product?
I.love Docusign Web forms. We have leveraged it to capture data and automatically populate agreements for signature, at the point where customers sign-up for our product and services. Making use of Docusign Web forms has improved our signature collection workflow and made us more effective.
What do you dislike most about this product?
Absolutely nothing. As far as signing agreements electronically is concerned. Docusign has perfectly met our needs and expectations.
What recommendations would you give to someone considering this product?
For businesses that run on agreements, Docusign is one to consider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sarah S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
Easy to use alternative to wet signatures
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Docusign is an easy solution to wet signatures. It is set apart by it's ease of use and minimal requirements on the recipients end - no downloading apps or software just to sign a document!
What is your favorite aspect of this product?
My favourite aspect of using Docusign is the simplicity when uploading and preparing documents to be sent for signatures.
What do you dislike most about this product?
The cost is quite high if multiple users are needed,
What recommendations would you give to someone considering this product?
Docusign offer trials, so use it and see if it is a good fir for your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shivan y.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Electronic signature is easy.
Likeliness to Recommend
What is your favorite aspect of this product?
DocuSign is easy to use while signing on pdf document.
What recommendations would you give to someone considering this product?
DocuSign gives summarize of details.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
