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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Up
1
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Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Thomas W.
- Role: Public Sector
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2023
Enhances electronic contract signing process
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign has many incredible features and it is easy to use. Therefore, you are unlikely to experience any problem when uploading files, editing them, sending to clients to sign. Signing documents is also easy.
What is your favorite aspect of this product?
I like DocuSign because anyone can use it without training. Even new customers rarely find it hard to use. It also makes clients know you mean business so they fulfill their obligations without issues. I also like it because it saves time because clients can access the documents and sign them from home or wherever they are.
What do you dislike most about this product?
DosuSign is a premium solution which attracts a monthly or annual fee. Obviously I would appreciate a reduced rate or a free tool with similar functions. You can not edit documents or sign them when you are offline. It also makes some clients feel like we are pressuring them to enter into a very serious contract. Some back off at that point.
What recommendations would you give to someone considering this product?
Create a template that you can easily edit by change names, service fees, and contract dates etc and send to clients right away. You will save time and ensure the contracts are fairly uniform.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Micah P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Integrations make deals happen faster!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Better insights on stages and who has access different pieces. Absolutely love seeing where we are in each stage of signature.
What is your favorite aspect of this product?
The auto close function when connected through Salesforce. Deal signed, deal closed, deal won, and onto the next one.
What do you dislike most about this product?
Sometimes clunky sending reminders, but that is very minimal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maja B.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Aug 2023
Excellent product
Likeliness to Recommend
What differentiates DocuSign from other similar products?
VERY easy to use and integrate
What is your favorite aspect of this product?
Looks very professional
What do you dislike most about this product?
sometimes it's a bit slow
What recommendations would you give to someone considering this product?
Definitely go for it
