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Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.0 /10

232 Reviews Write a Review

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Audit Trail

Notifications

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Micheal N.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Popular and efficient solution for signing

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign is the only solution that can perfectly deal with my intricate templates that is why I love it and recommend it. In addition to that now I don't have to ask everyone to leave and confuse them with repeated emails because I can amend an email after it has been sent to remedy mistakes.

What is your favorite aspect of this product?

DocuSign enhances security, confidentiality, and productivity with a seamless workflow. It streamlines our document-processing workflow. We can produce, send, track, and electronically sign papers without spending a fortune. Automate workflows for all types of documents, from simple contracts to the most intricate contracts and master service contracts. Documents may be sent, reviewed, and signed at your leisure from any location thanks to this solution that can be used on iOS, Windows, Android, and Mobile.

What do you dislike most about this product?

Although no serious concerns have been discovered thus far, documents' formats can occasionally change when downloaded from their safekeeping. It's a little expensive for small enterprises. Processing large files is also a little challenging for new users.

What recommendations would you give to someone considering this product?

If you don't want to install the application you can use it right from your browser. With only one click, sign documents and transform your browser into a robust signing tool. Upload a file to the DocuSign eSignature Chrome integration to begin gathering signatures, then complete the tagging procedure in DocuSign.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Cathy W.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Sufficient Assistance in Electronic Signature.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign is a practical digital signature solution, that ensure the entire system is well encrypted and only persons with authorization gain the access for the systems.

What is your favorite aspect of this product?

DocuSign has the image library, which ensure the system recognize the initial signature in case one forgets

What do you dislike most about this product?

DocuSign has inclined positive security measures for suitable access and identity management .

What recommendations would you give to someone considering this product?

DocuSign is competent and digitally applicable for business functionality. There is better and structured systems access protocols.

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

Matt F.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great product, necessity for all sales orgs

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

It's name recognition and status in the market lead to innovation and reliability. Great support and technology hardly ever experiences issues

What is your favorite aspect of this product?

The ease of use - it is incredibly intuitive and easy to use. Even if you have never used the product before, the ramp to learning how to effectively navigate the platform is very short

What do you dislike most about this product?

The integration with SalesForce leaves things to be desired at times. I'm not sure if that is a DocuSign issue or a SFDC issue, but it fails to populate data/ not easy to track envelopes at times

What recommendations would you give to someone considering this product?

There are plenty of options to consider for E-Signature platforms but DocuSign is the clear leader for a reason.

Pros

Enables Productivity
Helps Innovate
Effective Service
Caring

Latest Research

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Micheal N.

Popular and efficient solution for signing

Likeliness to Recommend

Pros

Cathy W.

Sufficient Assistance in Electronic Signature.

Likeliness to Recommend

Pros

Matt F.

Great product, necessity for all sales orgs

Likeliness to Recommend

Pros

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Title

Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Audit Trail

Notifications

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training