Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
DocuSign Logo Award Winner Product Badge
DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

Filter By

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

82

Availability and Quality of Training

79

DocuSign Reviews

Kiran B.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Good Platform to have Electronic Signatures

Likeliness to Recommend

6 /10

What differentiates DocuSign from other similar products?

we can collect the signature from all over which differentiate it from others.

What is your favorite aspect of this product?

we get the notification if anyone has signed the document. it also send the reminders for pending signatures. it give the copy of same data and helps to save the data. we can have the privacy if we want for specific document.

What do you dislike most about this product?

its interface is difficult to understand for first time users. Customer support can be more responsive, it quite expensive to buy the paid plan. templates can be added.

What recommendations would you give to someone considering this product?

To get signature from multiple people at a time its good to have docusign software.

Pros

  • Reliable
  • Inspires Innovation
  • Respectful
  • Fair

Cons

  • Vendor Friendly Policies

Angelica J.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Secure and potent e-signing platform

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign gives our users inside and outside of our organization the ability to safely access, sign, and distribute crucial papers online from any location at any time on any device. Using DocuSign e-signature management has not only made our digital transactions more efficient but also saved us time and money.

What is your favorite aspect of this product?

Right from our Chrome browser, we can easily view envelope status, issue notifications, sign papers, and start gathering signatures from any place. From our phone, we can track the progress of each of our documents and send notifications and act right away if a document needs to be signed. Now because we can complete everything in one go and in one place, our work goes a lot quicker.

What do you dislike most about this product?

It can be complicated, and the settings are numerous and difficult to use. The operation and usability of the separate and individual DocuSign accounts are difficult. I wish I could actually draw my signature. To make it even more competent, I'd like them to offer a few additional alternatives for writing typefaces or to create my signature themselves.

What recommendations would you give to someone considering this product?

I must recommend DocuSign to all businesses. You can also use the DocuSign eSignature right from your browser to stay up to date and take action on your documents while you're making purchases, browsing the web, or enjoying your favorite programs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sanjeet A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

THE leading signature solution on the market

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

If I don't say anything stupid, it's the most famous and #1 signing solution on the market. Beyond the quality of the proposed options, the solution benefits from an aura and in France the market is mainly divided between Docusign and Yousign (but only because it is French).

What is your favorite aspect of this product?

The solution is mostly used by our customers who ask for it! To take an example, it has allowed one of our biggest customers to save a considerable amount of time and to strongly optimize a signature process that used to take forever and sometimes ended with an investigation to find out where it was stuck. Thanks to Docusign we were able to set up a completely electronic signature workflow of this type: Customer/project manager => Signatory 1 => Signatory 2 => Signatory 3 => Signatory 4 => Process OK and finished => Sending the signed document to everyone.

What do you dislike most about this product?

I can't say I don't like the solution, but the problem we have is that Docusign is not French or European. This poses constraints for our sensitive customers (government, army) for whom we must respect very strict standards. It is a real headache to find a French designer who is up to the task. And of course the price! It is not the cheapest solution...

What recommendations would you give to someone considering this product?

Thanks to this system it is possible to follow the signature process of all the actors and restart where the signature is blocked! Our customer is happy and can now manage completely alone. Give it a try and ask for the sandbox to try it for free.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Transparent

Most Popular DocuSign Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019