What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDocuSign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on DocuSign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Archer J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
An app that lets you sign agreements.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Opening a DocuSign account was among my wisest choices. I had assumed we would buy this software and use it sometimes to sign the paperwork, but because it's so user-friendly and flexible, it has actually grown to be a vital component of our company and is now utilized by several divisions, including HR, Legal, Finance, and Executives.
What is your favorite aspect of this product?
I found Docusign to be efficient and simple to use. Not having to travel to the office or meet in person saved me so much time. I deal with a lot of paperwork as a paralegal every day, and many of them require validated signatures, so having DocuSign was quite helpful. Unfortunately, there are some issues with the program, but I'm hoping they'll be fixed because I'd like to give it another shot.
What do you dislike most about this product?
DocuSign does not let me cancel or alter documents that include errors or blank fields, which has occasionally been necessary. Because of this, I have to take numerous extra procedures to properly type up, sign, and send the document. I can't seem to figure out how to draw my signature.
What recommendations would you give to someone considering this product?
Since the pandemic began, we have been utilizing Docusign to manage the signing of contracts with our contractors. It works perfectly; we can email documents for signatures simply and securely. Additionally, having all signed documents in one location is a smart idea. The only way to describe this software is amazing. Exceptionally simple to use, quick to personalize, share, and speeds up the completion of tasks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Md. J.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Fantastic product!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Easy accessibility
What is your favorite aspect of this product?
All aspects are good
What do you dislike most about this product?
nothing found really
What recommendations would you give to someone considering this product?
Very good to use in office
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sara Y.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
DocuSign saves time and trees
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The software is relatively inexpensive. It integrates with Slack, Zoom, and other work from home tools, which makes the whole back and forth process easier on remote workers. I also like that you can use DocuSign as a project management tool to a certain extent. You can send notifications for employees to sign, scan, and send important document in real time (all without writing an email).
What is your favorite aspect of this product?
I am an environmentalist, so I appreciate that this software is eco-friendly, reduces its own carbon footprint, and saves trees as an added benefit. Gone are the days when I have to print out a document, scan it, and manually enter it back into our CRM. With DocuSign, the process is instant! As someone who onboards and off-boards a lot of people (from temporary employees, consultants, contractors, and seasonal interns), I enjoy not having to waste so much paper, ink, and time getting and preparing all these documents together.
What do you dislike most about this product?
Not a dealbreaker, but I wish that they provided discounts to nonprofit organizations such as ours.
What recommendations would you give to someone considering this product?
Please utilize the free trial prior to purchase and play around with the platform! if you're working for a nonprofit or political campaign then you may be hesitant to buy an annual software license, but I encourage you to do so if you have the budget or funding for it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features