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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

82

Availability and Quality of Training

79

DocuSign Reviews

Archer J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

An app that lets you sign agreements.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Opening a DocuSign account was among my wisest choices. I had assumed we would buy this software and use it sometimes to sign the paperwork, but because it's so user-friendly and flexible, it has actually grown to be a vital component of our company and is now utilized by several divisions, including HR, Legal, Finance, and Executives.

What is your favorite aspect of this product?

I found Docusign to be efficient and simple to use. Not having to travel to the office or meet in person saved me so much time. I deal with a lot of paperwork as a paralegal every day, and many of them require validated signatures, so having DocuSign was quite helpful. Unfortunately, there are some issues with the program, but I'm hoping they'll be fixed because I'd like to give it another shot.

What do you dislike most about this product?

DocuSign does not let me cancel or alter documents that include errors or blank fields, which has occasionally been necessary. Because of this, I have to take numerous extra procedures to properly type up, sign, and send the document. I can't seem to figure out how to draw my signature.

What recommendations would you give to someone considering this product?

Since the pandemic began, we have been utilizing Docusign to manage the signing of contracts with our contractors. It works perfectly; we can email documents for signatures simply and securely. Additionally, having all signed documents in one location is a smart idea. The only way to describe this software is amazing. Exceptionally simple to use, quick to personalize, share, and speeds up the completion of tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Md. J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Easy accessibility

What is your favorite aspect of this product?

All aspects are good

What do you dislike most about this product?

nothing found really

What recommendations would you give to someone considering this product?

Very good to use in office

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sara Y.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

DocuSign saves time and trees

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The software is relatively inexpensive. It integrates with Slack, Zoom, and other work from home tools, which makes the whole back and forth process easier on remote workers. I also like that you can use DocuSign as a project management tool to a certain extent. You can send notifications for employees to sign, scan, and send important document in real time (all without writing an email).

What is your favorite aspect of this product?

I am an environmentalist, so I appreciate that this software is eco-friendly, reduces its own carbon footprint, and saves trees as an added benefit. Gone are the days when I have to print out a document, scan it, and manually enter it back into our CRM. With DocuSign, the process is instant! As someone who onboards and off-boards a lot of people (from temporary employees, consultants, contractors, and seasonal interns), I enjoy not having to waste so much paper, ink, and time getting and preparing all these documents together.

What do you dislike most about this product?

Not a dealbreaker, but I wish that they provided discounts to nonprofit organizations such as ours.

What recommendations would you give to someone considering this product?

Please utilize the free trial prior to purchase and play around with the platform! if you're working for a nonprofit or political campaign then you may be hesitant to buy an annual software license, but I encourage you to do so if you have the budget or funding for it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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