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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
michael b.
- Role: Finance
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2022
seems very similar to others, perhaps easier
Likeliness to Recommend
What differentiates DocuSign from other similar products?
branding mostly
What is your favorite aspect of this product?
on the go and almost always works
What do you dislike most about this product?
links expire too quickly
What recommendations would you give to someone considering this product?
it works. go for it
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Client's Interest First
Cons
- Less Reliable
- Commodity Features
- Less Effective Service
Freya Rose P.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2022
Solid product
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Mostly easy to use
What is your favorite aspect of this product?
The autofill
What do you dislike most about this product?
Design - could use more pizazz
What recommendations would you give to someone considering this product?
I would recommend it!
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Mohsin K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
DocuSign expedite speedily and seamless eSignature
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign eSignature is one the best solution to provide a seamless and speedy solution to expedite the contract procedures with e-signatures. There are a lot of features that I believe are unique. In contract agreement business multiple languages is a constraint because clients/vendors are across the country, surprisingly DocuSign removes the geographical barrier by supporting more than 40 languages. The best part of DocuSign is that you can assign all the components needed for a specific document and then send it to the signatory. The person just needs to click through the auto-populated fields and the complete process is done automatically.
What is your favorite aspect of this product?
I like this software as this is very easy to use and fast too, I can send any digital documents in just a few seconds to all my customers for eSignature and recipients also have the privilege to sign these documents using any devices as this software supports almost all the available devices. Integration and customisation play vital roles. Integration with Salesforce and GoogleDrive is too much helpful. This platform tracks any modification done on the document by every individual with complete information when the contract has been viewed or signed, a notification will be sent from the platform end. The brand customisation is nicely handled.
What do you dislike most about this product?
DocuSign is working perfectly fine for me and I am loving this platform. But it would be good to add more pre-defined templates. I think there can be more precise solutions for preset signature options. There's something about the font-based signatures that feel too unofficial. There could be more choices in the style of signature that would make it a lot better.
What recommendations would you give to someone considering this product?
DocuSign is very easy to use and very easily adaptable to any new person, no matter the person is technical or non-technical. No more paperwork and it become my lifeline and Docusign plays a vital role.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
