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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Shreshthi M.
- Role: Human Resources
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Mar 2022
Remote onboarding is easy with Docusign
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The features are easy to use, customizable and works well with many other HR applications.
What is your favorite aspect of this product?
Doing away with paper and maintains documents in digital format.
What do you dislike most about this product?
It is difficult for people draw their actual signature. The company needs to have policies to onboard people remotely.
What recommendations would you give to someone considering this product?
Great product, highly useful during the pandemic.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Fair
Susan L.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2022
The Most Advanced Electronic Signing Software
Likeliness to Recommend
What differentiates DocuSign from other similar products?
With DocuSign, it easy for any business to complete approvals and sign agreements online. It offers great features that allows document exchange for signing.
What is your favorite aspect of this product?
DocuSign is affordable and makes complete business online easy. I like the ease of sending and requesting documents for signing. Using this e-Signature Software is easy. I like that I can send reminders for documents that need signing.
What do you dislike most about this product?
DocuSign is business oriented and meet all our needs.
What recommendations would you give to someone considering this product?
For business electronic signature, I recommend DocuSign. This software is not only affordable, but comes well equipped with e-Signing features that makes it irresistible. These features include easy signing, sending and requesting documents for signing, sending notifications and much more.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Jeremiah T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Fast , Secure and Convenient for business
Likeliness to Recommend
What differentiates DocuSign from other similar products?
With DocuSign, i can send and receive files from anywhere at any time with its responsive mobile support and web applications. It does stand out for offering a secure and safe way of signing documents. It integrates with all the existing tools that we use. It allows us to route documents to multiple users in serial, parallel, and mixed sequencing to tailor to our internal processes. Also, its ease of use and efficient workflow process is amazing. The DocuSign Click API offers the capabilities we require to get up and running within a couple of weeks. It continues to save a lot of time and provide a seamless customer experience.
What is your favorite aspect of this product?
DocuSign has enabled us to eliminate all manual steps by going digital and freed all our employees to focus on more strategic work. The automation tool has created a far better experience by enabling mazing efficiencies in the signing of all transactions and legal documents. The reporting and analytics have enabled us to have greater insights and make better decisions. The tool has really been transformative and one of the most notable things about the tol is speed. The high speed of signing mutple documents at the same time has enabled all users to have an intuitive, secure, and fast experience.
What do you dislike most about this product?
DocuSign offers a fast and secure user experience and performs with great speed. I have never experienced a crash of the system even on the mobile application. I have nothing I dislike about the tool.
What recommendations would you give to someone considering this product?
If you are an organization looking for a safe and easy experience for all our clients and users, DocuSign is the right tool for this job. DocuSign is easy to use and enables a large volume of documents transaction and signing processes with high speed. It offers a variety of features that are free and also premium features which can be costly for small organizations.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
