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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

82

Availability and Quality of Training

79

DocuSign Reviews

Deborah T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Time saving e-signature platform

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Gone are those days when it used to take days or hours for contracts or proposals to be signed. DocuSign has changed our collection of signatures and delivered a paperless environment. It is so easy to use it and has a robust security system. Even with the most complex signature requests, DocuSign still supports and provide all the features needed. It has met all our needs of storing and securing important contracts or proposals, which makes it stand out from the rest of the similar programs.

What is your favorite aspect of this product?

We are using DocuSign to collect contracts or proposals from clients all over the world. It has been increasing the speed of collecting these signatures, and we are able to close more deals. It's a user-friendly platform, effective and convenient for everyone in our organization. The best thing is it allows us to do everything on the mobile phone, and as an organization we are proud of being paperless. We are saving so much time and the benefits we have derived from DocuSign are endless.

What do you dislike most about this product?

I have nothing i dislike about it. It has changed how we do business.

What recommendations would you give to someone considering this product?

DocuSign is a time saver for our organization, and it has completely streamlined our business transactions. We cannot imagine going back to our manual processing of paperwork.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Johnson B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Intuitive Product.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign is a cloud platform used by organizations both huge and small for the electronic signing of document contracts and other slips, to carry out the signing is just a matter of uploading files from the cloud drag and drop the signature or send the file for signatures. It has made the signing process simpler cheaper and available at any given time since signing can be done from any place and at any given time.No no more printing of documents.

What is your favorite aspect of this product?

IT is easy to use even with little information since it lacks complexity. Very secure. The workflow is perfected. It allows integration with a third party.

What do you dislike most about this product?

It is just perfect lacking anything to dislike.

What recommendations would you give to someone considering this product?

As from the little but great experience with the product it is worthful to recommend this product to those considering it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

michael s.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

product is easy to set up and use and very safe

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

ease of training and use.

What is your favorite aspect of this product?

the ease of set up and use

What do you dislike most about this product?

nothing comes to mind

What recommendations would you give to someone considering this product?

you will quickly find this product and integral part of your business.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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