This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.0 /10

232 Reviews Write a Review

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

Filter By

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Audit Trail

Notifications

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Ziporah S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Perfect online signature solution for business

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign has a high level of customization that we have not found in any other software we have used before. Not only that, it is backed with unique features best suited for our needs. Since we wanted to transition to a paperless environment, DocuSign is a great app with many integrations. It is a great tool for our company since we sign large number of documents in a month. Most importantly, it is easy to use and cheap.

What is your favorite aspect of this product?

With DocuSign we have eliminated use of aper and the speed of signing documents has increased. We no longer have to use fax or scan documents to send files for signatures, which has saved time and money for us. I love the ease of tracking documents and to be able to know the progress of each document. Our client have also been satisfied with the ease of the software. Also, the ability to send and receive a large mass of signatures at the same time has moved our organization into greater heights in business.

What do you dislike most about this product?

I dislike the mobile application ease of use is not as we expected.

What recommendations would you give to someone considering this product?

I recommend DocuSign to large companies who deal with mass number of documents to be signed. It speeds up the process, though it can be expensive.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Human Resources
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Time saver!

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Olga L.

Role: Sales Marketing
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Overall good product but pricing isn’t flexible.

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

It offers initials rather than the whole signature. Also I can add people to receive the signed copy of the document, which is very helpful for me and saves me time.

What is your favorite aspect of this product?

Option to send reminders to signors

What do you dislike most about this product?

Pricing structure and plans are not flexible. It lacks ability to pay per use.

What recommendations would you give to someone considering this product?

Make sure to train your personnel as it can get a little complicated in the beginning

Pros

Enables Productivity
Security Protects
Helps Innovate
Continually Improving Product

Cons

Vendor Friendly Policies
Less Fair
Vendor's Interest First

Latest Research

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Ziporah S.

Perfect online signature solution for business

Likeliness to Recommend

Pros

Time saver!

Likeliness to Recommend

Pros

Olga L.

Overall good product but pricing isn’t flexible.

Likeliness to Recommend

Pros

Cons

Most Popular DocuSign Comparisons

Acrobat Sign

Foxit eSign

Dropbox Sign

SignRequest

Zoho Sign

PandaDoc eSignature

Title

Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Audit Trail

Notifications

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training